Skip to main content
BE YOU. BE HERE. BE PART OF THE STORY.

Instructional Design Project Manager, Disney Cruise Line

Job ID 10115071 Location Celebration, Florida, United States Business Disney Experiences Date posted Mar. 24, 2025
Apply Now

Job Summary:

About the Role & Team

The Instructional Design Project Manager will be responsible for consulting with clients to provide Learning and Development solutions that drive performance improvements for client areas, teams, and individuals. They will conduct analysis to determine learning and development needs and, if applicable, use active listening and questioning skills to provide performance recommendations or learning solutions to client areas. The Instructional Design Project Manager will collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions. They will apply solid instructional design skills and design courses that will transfer knowledge and engage participants in the learning process. The Instructional Design Project Manager will develop and execute multiple project plans simultaneously.  They will be expected to facilitate all levels of the organization including conducting Train-the-Trainer sessions. The Instructional Design Project Manager will learn the clients’ business operations and maintain significant knowledge of all product offerings and policies through personal interactions, observations, and experience the operation through taking phone calls and conducting job shadows.

You will report to the Manager, Learning Design and Development.

This is a Full-Time role.

What You Will Do

  • Consult with client areas to analyze and understand performance concerns, determine if a learning solution is needed, and provide outcomes that drive performance improvements for teams, business units and individuals. 

  • Conduct analysis to determine learning and development needs, and if applicable, use active listening and questioning skills to provide performance recommendations or learning solutions to client areas.

  • Collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions.

  • Apply solid instructional design skills and effectively use learning principles and creativity to design courses that transfer knowledge and engage participants in the learning process.

  • Design and develop training content for computer based training, facilitator-led training, blended learning, self-study, and job aids.

  • Develop and execute multiple project plans simultaneously, identify appropriate team members, assign and drive task completion, schedule and host meetings, and oversee the completion of project goals within an established timeline.

  • Develop and maintain positive working relationships and build credibility with team members, partners, support teams, and client areas.

  • Establish regular check-ins with your key partners and client areas.

  • Maintain significant knowledge of all product offerings and policies and take monthly required calls.

  • Curate, publish and maintain a library of content and gather information on a variety of topics to meet the needs of a client or address an identified gap.

  • Facilitate training programs (including Train-the-Trainer sessions) in international/domestic locations for audiences at all levels of the organization within client areas as needed using a variety of facilitation techniques and methods.

  • Provide clear, concise, and consistent communication and act as an advocate to champion change.

  • Learn the clients’ business operations through personal interactions, observations, and experiencing those operations as through taking phone calls and conducting job-shadows.

  • Leverage multiple software applications to effectively and efficiently design learning solutions.

  • Proactively utilize critical thinking skills to make strategic decisions, perform time-sensitive actions, mitigate risk in projects, partner with key support areas, as needed, and ensure the Cast, Guest and Business are considered in all decisions made.

  • Manage diverse responsibilities with the ability to shift priorities and complete a multitude of tasks in a rapidly, ever changing environment.

  • Adapt quickly to leadership direction and feedback.

  • Handle sensitive and confidential information with the highest level of integrity.

  • Some international travel may be required

  • Perform other duties as assigned

Required Qualifications & Skills

  • Proven learning and development consulting experience with clients.

  • Proven ability to conduct effective learning needs analysis to determine the correct learning solution, if needed.

  • Proven knowledge and experience of human performance improvement and learning and development methodologies.

  • Demonstrated experience in creating technical and soft skills training in a variety of applications such as computer based training, facilitator-led training, blended learning, self-study, and job aids.

  • Computer proficiency and ability to work in multiple software applications including eLearning authoring tools and a Learning Content Repository (LCR).

  • Demonstrated ability to lead with projects, meet corresponding deadlines, handle multiple priorities, and perform job responsibilities autonomously in a fast-paced environment.

  • Process-centric thinking, strong organizational skills, attention to detail, and ability to recognize process improvement opportunities.

  • Demonstrated strong time management, project management and delegation skills.

  • Strong partnering, influencing and relationship-building skills.

  • Demonstrated ability to work well under pressure while handling multiple priorities, use problem solving methodology for decision making and follow up.

  • Proven ability to facilitate learning and effectively communicate with Cast Members/partners at all levels of the organization.

  • Clearly communicate key information to Cast Members at all levels of the organization, both verbally and in writing.

  • Highly-motivated, self-starter, with the ability to work independently, adapt to change, and take independent actions to hold self accountable to meet or exceed client expectations.

  • Problem-solving and decision-making skills with an ability to effectively analyze the situation, offer creative solutions, and follow-up as needed.

  • Ability to thrive in a dynamic, ever-changing environment and maintain a professional composure and demonstrate good judgement while handling a multitude of tasks and difficult situations.

  • Ability to learn and maintain knowledge of supported client areas.

  • Ability to execute strategy, with proven experience tactically implementing new initiatives.

  • Ability to brainstorm and effectively share thoughtful opinions that take a learning experience from good to great.

  • Ability to be flexible with work schedule, including evenings, weekends, variable shifts and holidays and travel as needed.

  • Proven leadership experience.

Preferred Qualifications

  • Proven learning and development consulting experience with clients.

  • Working knowledge of the cruise industry, the Disney Cruise Line, National Geographic Expeditions, and Adventures by Disney Products.

  • Proven knowledge of and experience working with leading-edge learning methodologies.

  • Proficiency with learning management systems (D Learn).

  • Bilingual, Multilingual.

Education

  • A Bachelor’s Degree or equivalent experience in Facilitation, Consulting, Instructional Design & Curriculum Development or related field is required.

  • Master’s Degree or formal certification/education/experience in performance consulting, applying ADDIE or related learning models, adult development theory or curriculum development is preferred.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. 

#LI-AK3 #DXMedia

Apply Now

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Experiences.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.

Related Jobs

OUR CULTURE

Related Content

  • Executive Leadership

    Our senior executives bring tremendous experience, visionary thinking and a shared commitment to excellence, creativity and innovation to the day to day operation of the company.

    Learn more 

  • Social Responsibility

    Explore our commitments and our work to create a better world through our stories, experiences, operations, and philanthropy.

    Learn more 

  • Diversity, Equity, and Inclusion

    At Disney, we are committed to creating a better world. A world of belonging where each person feels seen, heard, and understood. A world filled with hope and promise.

    Learn more 

  • Heroes Work Here

    Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.

    Learn more 

Sign Up for Job Alerts

Get the latest job opportunities as they become available.

Watch Our Jobs

An asterisk indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy. If I have elected to receive marketing messages or newsletters, I may withdraw my consent for these marketing messages at any time.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy, Cookies Policy and EU Privacy Rights.

How we use your personal information and your rights:

  1. Your personal information is controlled by The Walt Disney Company Limited of 3 Queen Caroline Street, London, W6 9PE, United Kingdom.
  2. When you visit or shop with Disney or use any Disney product, service or mobile application, other members of The Walt Disney Company Family of Companies may also use your information to provide you these services, personalise your experience and send you service related updates and communications.
  3. You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time.) Please see our Privacy Policy to learn more about managing your marketing preferences or deleting your account.
  4. Our Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk.
  5. You have a right to lodge a complaint with the UK Information Commissioner's Office: https://ico.org.uk/.
  6. For more information about Disney's data collection and use practices please read Disney's Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy and Collection Statement.

For more information about our general data collection, use, and practices, including how to manage your preferences, please read our Privacy Policy. I have read and agree to the Terms of Use.