Instructional Design Project Manager, Disney Cruise Line

工作 ID 10115071 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Mar. 24, 2025

申請

工作概要:

About the Role & Team

The Instructional Design Project Manager will be responsible for consulting with clients to provide Learning and Development solutions that drive performance improvements for client areas, teams, and individuals. They will conduct analysis to determine learning and development needs and, if applicable, use active listening and questioning skills to provide performance recommendations or learning solutions to client areas. The Instructional Design Project Manager will collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions. They will apply solid instructional design skills and design courses that will transfer knowledge and engage participants in the learning process. The Instructional Design Project Manager will develop and execute multiple project plans simultaneously. They will be expected to facilitate all levels of the organization including conducting Train-the-Trainer sessions. The Instructional Design Project Manager will learn the clients’ business operations and maintain significant knowledge of all product offerings and policies through personal interactions, observations, and experience the operation through taking phone calls and conducting job shadows.

You will report to the Manager, Learning Design and Development.

This is a Full-Time role.

What You Will Do

Consult with client areas to analyze and understand performance concerns, determine if a learning solution is needed, and provide outcomes that drive performance improvements for teams, business units and individuals.
Conduct analysis to determine learning and development needs, and if applicable, use active listening and questioning skills to provide performance recommendations or learning solutions to client areas.
Collaborate with business partners and subject matter experts to design, develop, implement, and evaluate learning solutions.
Apply solid instructional design skills and effectively use learning principles and creativity to design courses that transfer knowledge and engage participants in the learning process.
Design and develop training content for computer based training, facilitator-led training, blended learning, self-study, and job aids.
Develop and execute multiple project plans simultaneously, identify appropriate team members, assign and drive task completion, schedule and host meetings, and oversee the completion of project goals within an established timeline.
Develop and maintain positive working relationships and build credibility with team members, partners, support teams, and client areas.
Establish regular check-ins with your key partners and client areas.
Maintain significant knowledge of all product offerings and policies and take monthly required calls.
Curate, publish and maintain a library of content and gather information on a variety of topics to meet the needs of a client or address an identified gap.
Facilitate training programs (including Train-the-Trainer sessions) in international/domestic locations for audiences at all levels of the organization within client areas as needed using a variety of facilitation techniques and methods.
Provide clear, concise, and consistent communication and act as an advocate to champion change.
Learn the clients’ business operations through personal interactions, observations, and experiencing those operations as through taking phone calls and conducting job-shadows.
Leverage multiple software applications to effectively and efficiently design learning solutions.
Proactively utilize critical thinking skills to make strategic decisions, perform time-sensitive actions, mitigate risk in projects, partner with key support areas, as needed, and ensure the Cast, Guest and Business are considered in all decisions made.
Manage diverse responsibilities with the ability to shift priorities and complete a multitude of tasks in a rapidly, ever changing environment.
Adapt quickly to leadership direction and feedback.
Handle sensitive and confidential information with the highest level of integrity.
Some international travel may be required
Perform other duties as assigned

Required Qualifications & Skills

Proven learning and development consulting experience with clients.
Proven ability to conduct effective learning needs analysis to determine the correct learning solution, if needed.
Proven knowledge and experience of human performance improvement and learning and development methodologies.
Demonstrated experience in creating technical and soft skills training in a variety of applications such as computer based training, facilitator-led training, blended learning, self-study, and job aids.
Computer proficiency and ability to work in multiple software applications including eLearning authoring tools and a Learning Content Repository (LCR).
Demonstrated ability to lead with projects, meet corresponding deadlines, handle multiple priorities, and perform job responsibilities autonomously in a fast-paced environment.
Process-centric thinking, strong organizational skills, attention to detail, and ability to recognize process improvement opportunities.
Demonstrated strong time management, project management and delegation skills.
Strong partnering, influencing and relationship-building skills.
Demonstrated ability to work well under pressure while handling multiple priorities, use problem solving methodology for decision making and follow up.
Proven ability to facilitate learning and effectively communicate with Cast Members/partners at all levels of the organization.
Clearly communicate key information to Cast Members at all levels of the organization, both verbally and in writing.
Highly-motivated, self-starter, with the ability to work independently, adapt to change, and take independent actions to hold self accountable to meet or exceed client expectations.
Problem-solving and decision-making skills with an ability to effectively analyze the situation, offer creative solutions, and follow-up as needed.
Ability to thrive in a dynamic, ever-changing environment and maintain a professional composure and demonstrate good judgement while handling a multitude of tasks and difficult situations.
Ability to learn and maintain knowledge of supported client areas.
Ability to execute strategy, with proven experience tactically implementing new initiatives.
Ability to brainstorm and effectively share thoughtful opinions that take a learning experience from good to great.
Ability to be flexible with work schedule, including evenings, weekends, variable shifts and holidays and travel as needed.
Proven leadership experience.

Preferred Qualifications

Proven learning and development consulting experience with clients.
Working knowledge of the cruise industry, the Disney Cruise Line, National Geographic Expeditions, and Adventures by Disney Products.
Proven knowledge of and experience working with leading-edge learning methodologies.
Proficiency with learning management systems (D Learn).
Bilingual, Multilingual.

Education

A Bachelor’s Degree or equivalent experience in Facilitation, Consulting, Instructional Design & Curriculum Development or related field is required.
Master’s Degree or formal certification/education/experience in performance consulting, applying ADDIE or related learning models, adult development theory or curriculum development is preferred.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#LI-AK3 #DXMedia

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Experiences。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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