Sr. Hulu Strategic Operations Manager

Job ID 10106689 Location Glendale, California, United States / Santa Monica, California, United States Business Disney Direct to Consumer Date posted Dec. 11, 2024

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Job Summary:

As the Sr. Hulu Strategic Operations Manager, you will play a critical role in driving Hulu's strategic initiatives, working with the Director, Strategic Operations and the General Manager of Hulu to align cross-functional teams in executing the company's business objectives and providing strategic leadership and executional support on special projects in service of internal stakeholder management and day-to-day affairs involved in running Hulu’s business. In a rapidly evolving corporate infrastructure the Sr. Hulu Strategic Operations Manager will also play a vital role in developing and refining operational frameworks with an eye on Hulu-specific needs within the Disney (Streaming) ecosystem and serves as liaison to help establish more efficient ways of working between teams within and outside of DTC.

This role requires a high degree of strategic thinking, cross-functional collaboration, a strong sense of accountability and ability to provide operational oversight, ensuring the GM's priorities are translated into actionable plans across the organization. The ideal candidate will have a background in management consulting, or experience working in a strategy or business planning role within the media & entertainment and/or direct-to-consumer industry, loves to solve problems and is intellectually curious.

Responsibilities include:

Strategic Insights, Advisory and Decision Support
- Act as a trusted advisor and sounding board to the GM on strategic and operational matters, enabling business intelligence and facilitating decision-making
- Synthesize complex data and industry trends into actionable insights
- Work with the Director, Strategic Operations to structure complex and potentially ambiguous ad hoc operational/business issues and lead the build of analytical models to develop insightful recommendations
- Prioritize and distill critical information, following up with stakeholders and representing the GM’s priorities across initiatives
- Support the GM in evaluating and managing emerging business opportunities, including partnerships and new market strategies
- Collaborate with leaders across the company to identify and pursue white space opportunities and problem-solve initiatives to help advance the business reach its goals and financial targets
- Work closely with Hulu and DTC teams to manage the execution of high priority, cross-functional strategic initiatives ensuring the Hulu POV is represented; help establish and track key results
Stakeholder and Cross-functional Alignment
- Drive alignment between Hulu’s leadership team and business units, ensuring open communication and efficient execution of the GM’s priorities
- Establish efficient cross-functional workflows, speed up decision-making by aiding communication, and cultivate a #oneteam culture
- Own and drive senior business meeting cadence and prepare for ad hoc executive meetings by
- Own and drive senior business meeting cadence, setting strategic agendas, preparing materials, and ensuring objectives are met
- Act as an operational leader, overseeing day-to-day GM-level priorities, resolving roadblocks, and coordinating with functional leads, in alignment with the Director, Strategic Operations
- Lead change management initiatives and optimize operational frameworks, addressing Hulu-specific needs within the DTC organization, in alignment with the Director, Strategic Operations’s priorities
- Identify and pursue opportunities for innovation, anticipating needs aligned with business goals
Executive Communications
- Craft and develop high-quality executive presentations and materials, including for board-level meetings, investor discussions and strategic reviews
- Serve as a key contributor to the GM’s written and verbal communications, including thought leadership for internal or external appearances and strategic updates

Required Qualifications:

7+ years of professional experience with 3+ years of pre/post-graduate work experience at a management consulting firm, investment bank or related strategy team
Proven experience working with executive leadership in a Chief of Staff, strategy, or similar high-impact role
Strong understanding of the direct-to-consumer business model, digital media, and subscription-based services
Excellent communication and presentation skills, with the ability to influence across all levels of the organization
Demonstrated business acumen and success in delivering results in a cross-functional team setting
Exceptional problem-solving and analytical skills, Advanced financial modeling capabilities (e.g., Excel) with the ability to translate data into insights
Strong project management and organizational skills, with a track record of delivering on complex, cross-functional initiatives.
Ability to navigate ambiguity, prioritize effectively, and work in a fast-paced environment.
Strong EQ, leadership, and interpersonal skills
A nimble thinker with the ability to think out-of-the-box and problem solve
Strong work ethic and a highly detail-focused mindset
Undergraduate degree required

Preferred Qualifications:

MBA or equivalent advanced degree in business, finance, or a related field.
Experience working in technology or media & entertainment, particularly in subscription-based businesses or direct-to-consumer products
Familiarity with Hulu's content, technology, and operational landscape

What We’re Looking For:

Innate emotional intelligence with a proven ability to perceive needs, issues, and preferences of others
Strong initiative and a willingness get things done with urgency and accuracy
High level of self awareness with a positive “can do” attitude
Ability to make quick, solid decisions with confidence in order to expertly field both internal and external business requests
Ability to work independently and in areas of uncertainty while shifting priorities in an ever-changing work environment
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in any project stage

The hiring range for this position in Los Angeles, CA is $151,000.00-$202,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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