Sr. Manager, Partner Management Services and Support

Job ID 10108711 Location San Antonio, Texas, United States / Santa Monica, California, United States / Burbank, California, United States / Glendale, California, United States Business Disney Direct to Consumer Date posted Jan. 09, 2025

Apply Now

Job Summary:

As the Senior Manager, Partner Management Services and Support, you will play a crucial role in driving our department objectives to fruition. This comprehensive position spans the full gamut of vendor management tasks, including contract negotiations, financial oversight, and performance evaluation. Your expertise in project and vendor management, combined with your financial savvy, will be instrumental in navigating the complexities of this dynamic role. If you are a strategic thinker with a passion for excellence and a track record of thriving in interdisciplinary environments, we invite you to bring your talents to our team and contribute to our continued success.

Responsibilities:

Contract Management: Engage in the examination, negotiation, and administration of contracts with Business Process Outsourcing (BPO) partners, ensuring advantageous terms, adherence to corporate guidelines, and risk reduction. Monitor contract expiration dates, initiating renewals or renegotiations proactively.
Financial Oversight: Manage and negotiate BPO-related expenditures, aligning with fiscal plans and objectives, while exploring avenues for cost reduction. Perform designated audits to verify financial compliance, ensuring vendor transactions conform to organizational standards and regulatory requirements.
Process Management: Development and maintenance of consistent global processes, SOG’s and associated tools.
Global Headcount Oversight: Supervise the global headcount procedures in collaboration with the partner operations team.
Invoice Processing: Validate and authorize invoice payments, reconcile with labor hours, and guarantee prompt and precise processing. Aggregate and analyze vendor payment data that influences SLAs to foster ongoing enhancement and adherence.
Risk Assessment: Identify and address potential vendor-related risks, formulating and executing strategies to mitigate them. Partner with infosec to ensure relationships are in compliance
Create a balanced scorecard for the BPO partner portfolio
Performance Analysis: Leverage existing reports to pinpoint performance and SLA discrepancies. Assess the operations between our partner teams and providing business critical insights to optimize the operations. Contribute to the development and delivery of training for both the internal team and BPO leadership.
Interdepartmental Cooperation: Work in tandem with departments such as Procurement, Legal, Finance, and Operations to align vendor strategies and ensure seamless communication. Work in a highly matrixed and distributed environment. Collaboration, especially as a specialist at getting things done, all with a positive demeanor

Qualifications:

Educational Background: A bachelor’s degree in business administration, Finance, Management, or a related discipline is required. An advanced degree, such as an MBA, is advantageous.
Professional Experience: A minimum of 8 years in contact center operations, project management, and/or vendor management is essential, prefer at least 3 years in a leadership capacity.
Vendor Relations Expertise: Demonstrated ability in handling intricate vendor partnerships, adept at contract negotiations, and proficient in expenditure management.
Industry Knowledge: A thorough understanding of vendor management principles, contract administration, and financial compliance is necessary. Communication Skills: Exceptional abilities in communication, negotiation, and interpersonal relations are crucial. Ability to clearly and regularly communicate to senior executives on strategies, goals, and status
Ability to establish relationships with key business partners, drive innovation and change across fields by gaining results through influence
Financial Management: Experience in budget administration, financial planning, and cost efficiency is expected.
Project Management Skills: Familiarity with project management frameworks (e.g., PMP, Agile) and related tools is preferred.

The hiring range for this position in Los Angeles, CA is $124,900 to $167,600 per year, and $118,900 - $159,900 in San Antonio, TX. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Direct to Consumer.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location San Antonio, TX

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.