Latin America Portuguese Sales Specialist, DC (Orlando, FL) FT Bench

Job ID 1256118BR Location Orlando, Florida, United States Business Walt Disney World Resort Date posted Jan. 26, 2025

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Job Summary:

Disney Central is currently looking for Latin America Consumer Direct (LACD) Sales Specialists, bilingual English speakers with fluency in Portuguese!
They focus on creating magical vacation planning experiences using extraordinary Guest service skills and strong attention to detail, as well as assisting Guests in Portuguese language in completing their vacation planning. Our sales specialists will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.

This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The sales specialist will attend a paid training class where you will participate in multiple performance assessments.

The current operating hours are Sunday through Saturday, 6:45 a.m. to 8:15p.m.

The starting pay rate for this position is $18.90 per hour.

Responsibilities:

In this position, the sales specialists meet or exceed Disney’s quality and guest service standards. They will assist with our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. This team also supports our Internet Help Desk services and assists our guests concerning their website experience through troubleshooting and procedural means. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.

Basic Qualifications:

Bilingual in both English and Portuguese verbal and written communication skills, as well as telephone etiquette skills
Sales and Service experience in a customer service or contact center environment
Flexible with work schedule, including overtime, weekends and holidays
Strong interpersonal, listening, and oral communication skills
Eagerness to learn new policies, procedures, product lines and new software applications
Ability to be flexible and react to new situations and information quickly
Problem solving and decision-making skills
Proficient in Microsoft Office including Outlook
Solid Understanding on Walt Disney World products and services
Ability to interact with other Walt Disney World departments
Strong organizational and time management skills
Computer proficiency, including typing skills and the ability to navigate through multiple computer systems, as well as familiarity with mobile applications

Preferred Qualifications:

Minimum 1 year of sales or service experience in a call center environment
Previous experience with Walt Disney World® system
Knowledge of Disney business practices, applications and Disney websites
Familiar with international vacation planning practices
Ability to work in a structured environment

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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