Skip to main content
BE YOU. BE HERE. BE PART OF THE STORY.

Lead Cast Member

Job ID 10116159 Location London, United Kingdom Business Disney Store Date posted Mar. 25, 2025
Apply Now

Job Summary:

About the Role & Team

The Lead Cast Member is part of the management team, and supports the store management team to drive the store’s performance. 

 

What You Will Do

  • Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding 

  • Leads and monitors Cast execution of Visual Merchandising standards  using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS 

  • Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved 

 

Sales 

  • Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members 

  • Drives Cast Members to achieve KPIs, such as GoWiths, through  games and activities 

  • Sets priorities and manages time effectively and efficiently  

  • Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results 

 

Service 

  • Represents the Disney Brand, leading by example  to provide Guests with Magical Experiences  

  • Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service  

  • Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs 

  • Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling  

  • Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training  

  • Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first  

  • Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings 

  • Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results 

 

Contribution 

  • Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)  

  • Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour   

  • Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact  

  • Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.  

  • Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks. 

  • Responsible for implementing a consistently high standard of Administration 

  • Able to assume key holder responsibilities observing Disney policies and procedures   

  • In certain stores, it may be a requirement to be first aid trained, to comply with regulations  

 

Required Experience

  • Passionate and knowledgeable about Disney and sharing facts and stories 

  • Enthusiastic about providing customer service to guests of all ages 

  • Warm, approachable and able to communicate well with Guests and team 

  • Able to work well within a management team to achieve results (experience of responsible role within a management team desirable) 

  • Retail management or supervisor experience preferred 

  • Basic business acumen (a basic understanding of what impacts commercial results in retail) 

  • Excellent organisation and prioritisation skills 

  • Experience of training or guiding other team members  

  • Able to entertain Guests of all ages, especially children 

  • Highly Professional appearance  

  • Attention to detail and accurate with administration 

The Perks

  • Discount on merchandise in The Disney Stores and at selected retail shops in Disney Theme Parks and Disney Resorts

  • A Silver Pass entitling you and three guests to complementary entry to the Disney theme parks.

  • Individual cover of the Company’s Private Health Insurance (VHI).

  • Life assurance at 3 times your annual salary (up to the current Government earnings cap); 3 months service is required before eligibility.

About the Role & Team

Due to a recent promotion in the team, we're looking for a new Talent Partner to join our lean, high-performing team, supporting our UK&I Corporate business area. In this role, you’ll be at the heart of Disney’s talent strategy—sourcing top-tier candidates, shaping hiring decisions, and driving an exceptional candidate experience. Partnering closely with hiring managers, you’ll take a consultative approach, influencing and advising on the best recruitment strategies. You'll also play a pivotal role in strengthening our employer brand, championing direct sourcing, internal mobility, and inclusive hiring practices. If you’re a passionate recruiter who thrives in a fast-paced, high-impact environment, this is your chance to help build the future of The Walt Disney Company. Come be part of the magic!

This role will be based four days a week in our Hammersmith office, with one day working from home.

What You Will Do

  • Decide on the most appropriate methodology including direct sourcing, head hunting, advertising, agencies and exploring internal solutions.

  • Proactively partner and lead relationship with Hiring Managers to discuss and make recommendations on resourcing issues (temporary, permanent, fixed term) as well as looking at the most effective manner/way to source candidates.

  • Challenge the stakeholders on wider elements impacting the business (e.g. internal mobility, location strategy, key strategic goals and directions) and professionally and effectively influence the outcome.

  • Act as a trusted recruitment partner, taking ownership for the successful conclusion of recruitment assignments, ensuring delivery of a service that is customer focused, value-add and cost effective.

  • Responsible for the full life-cycle recruitment process creating the hiring strategy for the hiring manager to fully understand the requirements of each vacancy to ensure the shortlisted CVs are of the quality desired.

  • Applies strategic thinking to the sourcing strategy and can understand not only the current requirements of the role but also longer-term potential.

  • Understand changes in business strategy that could influence or alter candidate pipelines.

  • Draft creative and engaging adverts that will attract quality candidates to our vacancies.

  • Undertake initial pre-screening through both CV review and telephone screening & with line managers as required.

  • Work with the Talent Acquisition Team to promote The Walt Disney Company’s employer brand using social media and other tools.

  • Maintains smooth flow of admin throughout the recruitment process e.g. communication to hiring manager, candidate, HR, etc.

  • Project work in conjunction with your TA Manager.

  • Uphold our Company commitments around Diversity, Equity, & Inclusion.

  • Support Hiring Leader and Peers education around Inclusion within the workplace.

Required Experience & Skills

  • Experience of recruiting Corporate roles in a large, multinational matrix organisation (e.g. Finance, Legal, HR, Business Support, Facilities etc.)

  • Experience of managing a requisition list of circa 20 varied vacancies concurrently

  • Ability to navigate a complex global matrix organisation is essential

  • Experience of leading initiatives to drive employer brand and generate candidates

  • Excellent stakeholder management experience – building and maintaining relationships at all levels

  • Proven experience of end-to-end recruitment in an in-house role

  • Proven experience of delivering direct sourcing across multiple different and diverse roles

  • Ability to deliver projects to improve ways of working, from inception to delivery

  • Ability to operate and navigate in an environment of change and ambiguity

  • Experience of using an Applicant Tracking system or similar, recruitment-focused software

  • Knowledge of LinkedIn Recruiter and other social recruiting platforms

  • Strong familiarity with Boolean and X-Ray searching techniques

  • Understanding of the Entertainment & Media industry is preferable

  • Be candidate focussed, accustomed to working with multi-functional groups at all levels

  • Familiarity with using recruitment metrics to monitor performance

The Perks

  • 25 days annual leave

  • Private medical insurance & dental care

  • Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

  • Excellent parental and guardian leave

  • Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Apply Now

About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store (UK) Ltd, which is part of a business we call Disney Store.

The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

Related Jobs

OUR CULTURE

Related Content

  • Executive Leadership

    Our senior executives bring tremendous experience, visionary thinking and a shared commitment to excellence, creativity and innovation to the day to day operation of the company.

    Learn more 

  • Social Responsibility

    Explore our commitments and our work to create a better world through our stories, experiences, operations, and philanthropy.

    Learn more 

  • Diversity, Equity, and Inclusion

    At Disney, we are committed to creating a better world. A world of belonging where each person feels seen, heard, and understood. A world filled with hope and promise.

    Learn more 

  • Heroes Work Here

    Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.

    Learn more 

Sign Up for Job Alerts

Get the latest job opportunities as they become available.

Watch Our Jobs

An asterisk indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy. If I have elected to receive marketing messages or newsletters, I may withdraw my consent for these marketing messages at any time.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy, Cookies Policy and EU Privacy Rights.

How we use your personal information and your rights:

  1. Your personal information is controlled by The Walt Disney Company Limited of 3 Queen Caroline Street, London, W6 9PE, United Kingdom.
  2. When you visit or shop with Disney or use any Disney product, service or mobile application, other members of The Walt Disney Company Family of Companies may also use your information to provide you these services, personalise your experience and send you service related updates and communications.
  3. You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time.) Please see our Privacy Policy to learn more about managing your marketing preferences or deleting your account.
  4. Our Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk.
  5. You have a right to lodge a complaint with the UK Information Commissioner's Office: https://ico.org.uk/.
  6. For more information about Disney's data collection and use practices please read Disney's Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy and Collection Statement.

For more information about our general data collection, use, and practices, including how to manage your preferences, please read our Privacy Policy. I have read and agree to the Terms of Use.