Skip to main content
BE YOU. BE HERE. BE PART OF THE STORY.

Product Inventory Associate, Disney Cruise Line

Job ID 10117240 Location Celebration, Florida, United States Business Disney Experiences Date posted Apr. 02, 2025
Apply Now

Job Summary:

“Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.”

The Product Inventory Associate for Disney Cruise Line is part of the Product Inventory Team, responsible for the pre-voyage onboard booking experience of our Guests, in addition to supporting Hotel Operations inventory that is available on the Guest website and the additional data that flows to the onboard systems for the fleet. This role will act as the primary contact for Guest requests and inventory forecasting, utilizing independent judgement to analyze reporting, complete daily and weekly tasks, and meet service level standards for our partners. In addition, you will handle diverse tasks with the ability to handle competing priorities and meet deadlines to support hotel shipboard and shoreside operations.  

The Product Inventory Associate-Travel Operations will report to the Travel Operations Manager and sits in Celebration, FL.

Responsibilities:

  • Serve as a liaison between Shipboard and Shoreside Operations, Contact Center, and Embarkation Services Teams, addressing exceptions and special requests related to pre-booked onboard cruise activities, pre-purchased gifts, and amenities.

  • Use multiple email inboxes to support Shoreside Guest Service, Reservation Communications, and Embarkation Service Teams, conducting research, and implementing elevated Seaware security permission actions.

  • Conduct periodic reviews of reports to identify and resolve booking errors before embarkation, demonstrating a comprehensive understanding of all Disney Cruise Line offerings, business rules, policies, and processes.

  • Act as the primary contact for Guest Service escalations and internal partners, analyzing issues, making critical Guest Service Recovery decisions, and providing customized solutions based on independent judgment and business policies.

  • Compose and maintain written responses to Guest inquiries and critical issues, adhering to DCL policies and procedures, delivering outstanding Guest service with courtesy.

  • Clearly and concisely make decisions, perform time-sensitive actions, and communicate key information to multiple business partners, managing diverse tasks in a rapidly changing environment.

  • Leverage multiple computer applications to efficiently manage inventory, track, and report inventory, delivering results to increase revenue potential and ensure a positive pre-voyage Guest experience.

  • Ensure the protection of Guest security by handling sensitive information with the highest level of integrity, adapt quickly to leadership direction and feedback, and cultivate positive working relationships with team members and partners.

Basic Qualifications:

  • 1+ years’ experience in a fast-paced customer service or operations environment or related area.  

  • Proficient in critical decision-making, problem-solving, and analytical skills to provide creative solutions aligning with Company guidelines and partner business rules.

  • Proficiency in Microsoft Office applications, including Word and Excel.

  • Demonstrated ability to thrive in a fast-paced environment, meeting deadlines, balancing multiple priorities, and performing tasks with minimal direction.

  • Strong organizational skills and high attention to detail.

  • Advance analytical, problem solving and decision-making skills with the ability to identify process improvement opportunities.

  • Excellent interpersonal and communication skills, both verbal and written, adept at conflict management and meeting deadline standards.

  • Capable of collaborating with various business areas and handling confidential information.

  • Availability to work flexible hours which can include nights, weekends, and holidays.

  • Willingness to learn new applications, as needed.

Preferred Qualifications:

  • Familiarity with and comprehension of policies, products, and procedures for Disney Cruise Line.

  • Proficient in Seaware Main and Touch, Microsoft Office, and Business Objects.

Required Education:

  • High school diploma or equivalent.

Preferred Education:

  • Bachelor’s degree or equivalent work experience.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply Now

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Experiences.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.

Related Jobs

OUR CULTURE

Related Content

  • Executive Leadership

    Our senior executives bring tremendous experience, visionary thinking and a shared commitment to excellence, creativity and innovation to the day to day operation of the company.

    Learn more 

  • Social Responsibility

    Explore our commitments and our work to create a better world through our stories, experiences, operations, and philanthropy.

    Learn more 

  • Diversity, Equity, and Inclusion

    At Disney, we are committed to creating a better world. A world of belonging where each person feels seen, heard, and understood. A world filled with hope and promise.

    Learn more 

  • Heroes Work Here

    Heroes Work Here reflects the long history of respect and appreciation Disney has for the U.S. Armed Services. We recognize the commitment and dedication it takes to serve your country, both as military personnel and military spouses, and value the leadership skills and sense of purpose it has instilled in you.

    Learn more 

Sign Up for Job Alerts

Get the latest job opportunities as they become available.

Watch Our Jobs

An asterisk indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy. If I have elected to receive marketing messages or newsletters, I may withdraw my consent for these marketing messages at any time.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy, Cookies Policy and EU Privacy Rights.

How we use your personal information and your rights:

  1. Your personal information is controlled by The Walt Disney Company Limited of 3 Queen Caroline Street, London, W6 9PE, United Kingdom.
  2. When you visit or shop with Disney or use any Disney product, service or mobile application, other members of The Walt Disney Company Family of Companies may also use your information to provide you these services, personalise your experience and send you service related updates and communications.
  3. You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time.) Please see our Privacy Policy to learn more about managing your marketing preferences or deleting your account.
  4. Our Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk.
  5. You have a right to lodge a complaint with the UK Information Commissioner's Office: https://ico.org.uk/.
  6. For more information about Disney's data collection and use practices please read Disney's Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy and Collection Statement.

For more information about our general data collection, use, and practices, including how to manage your preferences, please read our Privacy Policy. I have read and agree to the Terms of Use.