Regional Training Manager-Operations Training

Job ID 10113397 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Feb. 21, 2025

Apply Now

Job Summary:

About the Role

The Walt Disney World Operations Training team is currently seeking a Regional Training Manager. In this role, you will inspire and lead the team responsible for delivering world class training for new and existing Cast Members within a multiple property region. Your team will deliver a warm and welcoming Cast Training Experience including: creating and communicating training schedules, property orientation and on-the-job training to ensure Cast are confident and competent in performing their roles while delivering exemplary Guest Service. You will integrate information, processes, and best practices across Operations Training, and partner closely with Labor and other cross functional teams. This position may lead a team comprised of salaried, hourly non-union, and hourly union Cast Members.

What You Will Do

This position is regional and supports multiple properties and/or a line of business (LOB).
Oversee the delivery of all hourly job-specific training (technical, regulatory, train the trainer and updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each LOB and contractual requirements to ensure effective implementation.
Work closely with executive leadership and key stakeholders to understand operational challenges and opportunities. Utilize strong interpersonal and negotiation skills to influence decision-making processes and drive consensus toward best fit solution recommendations that drive continuous improvement.
Focus on process optimization, workflow enhancement, ideation, and problem-solving to improve training and operational effectiveness.
Oversee the delivery of site orientations and welcome sessions including the onboarding, training, and observation of facilitators delivering training at the site level.
Support site specific New Leader Orientation, Leader onboarding and training planning with the assistance of the Operations Training Assistants.
Collaborate with the training strategy team to align operational changes with training needs and ensure training programs are up-to-date and relevant.
Build strong teams, conducting one on ones, team synergy and providing opportunities to develop individuals through assignments

Required Qualifications & Skills

3+ years of experience leading an operation.
Mentorship and coaching skills with a track record of developing high-performing teams.
Ability to identify, influence and implement opportunities for improvement.
Partnering, consulting, problem solving, and decision making skills.
Process, organization, and time management skills including balancing and prioritizing multiple priorities with competing timelines.
Solid technical aptitude, and knowledge in Microsoft Office to include Word, Excel and PowerPoint.
Ability to handle sensitive and confidential information, requiring a high level of discretion and professionalism.
Proactively take ownership of tasks and see them through to completion.
Work with minimal direction, relying on experience and judgment to plan and accomplish assigned goals.
Excellent communication, interpersonal, and organizational skills.
Flexibility with schedule to support operational needs.

Preferred Qualifications

It would be great if you also have:

Leader of Leader Experience
Training Leadership Experience

Education

Bachelor’s degree or demonstrated equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

#DXOpsLeadership

Apply Now

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.