Disney Vacation Club Sales Coordinator (Aulani)

Job ID 10112828 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Feb. 10, 2025

Apply Now

Job Summary:

Disney Vacation Club (DVC) Coordinator will provide exceptional service to all Members and Guests while extending operational support to site Sales and Marketing Leaders and onsite Teams. Responsibilities will include reporting, collateral and inventory management, and managing sales rotation line-ups. As front-line Cast Members, they are expected to demonstrate the Aulani spirit when greeting and assisting all Guests. Coordinators are instrumental in supporting the onsite Leaders and Teams with Guest & Member recovery, digital membership card assistance, DVC tour schedule, and providing recommendations of resort offerings & amenities. They also assume the lead responsibility when staffing our weekly Member Celebration event. Primary responsibilities for the event include checking in 300-500+ Members in a 30-minute span, setting up and breaking down the check-in area, handing out gifts to each Member’s family, managing the Guide rotation for the grand-villa tour following the show, and opening and closing all Member attendees in our management system. You will work indoors and outdoors in multiple weather conditions, including extreme temperatures and high humidity.

You will report to the Sales Experience Manager.

This is a Full-Time role.

Responsibilities/You Will:

Demonstrate excellent service skills through in-person, phone, and email conversations when supporting Members and Guests with a range of inquiries and request
Greet and extend Guest service support when working at the Hōkū Hideaway reception desk and over the phone
Empowered to creatively provide solution and recovery support for Members, Guests, and Cast Members
Support the check-in and operational flow of the weekly Member Celebration event for 300-500+ Members
Know about all resort offerings and amenities to assist with booking dining and activities
Offer accurate directions for resort and on-island activities with the use of the Aulani app and island map
Help with a high volume of Member account inquiries, including scheduling Member visits and events
Provide set-up assistance with Member's mobile cards ranging from low to high levels of technical difficulty
Maintain show readiness of all site locations, including back-of-house areas
Manage and assign task delegations to Guide's inbox
Assist sales and marketing Cast Members with entering interactions into our management system
Manage the daily sales guide line-up with all interactions for accuracy & tracking purposes
Open and close all interactions concluded from onsite locations and model rooms
Ensures that the Guides & DVCAs follow the established company guidelines for accuracy of all interactions
Produce reports for site managers to analyze marketing activities, sales production, and revenue stream
Assist site managers with special project works, including events, welcome calls, and team schedules
Organize the inventory of collateral and office supplies and orders
Recommend improvements to increase sales performance
Must stay calm in some stressful situations and be knowledgeable of emergency procedures
Network with different lines of business to improve performance and work efficiency for our operation

Basic Qualifications/You Have:

1+ years of customer service experience, preferably customer-facing
1+ years of experience working in an office environment
Proficiency in creating presentations using PowerPoint and/or Keynote
Strong verbal and written communication skills across in-person, phone, and email interactions
Exceptional organizational skills with keen attention to detail
Ability to collaborate effectively with cross-functional teams to improve Guest experiences
Strong problem-solving skills with the ability to work independently in the absence of leadership
Experience handling and safeguarding confidential Personally Identifiable Information (PII)
Adaptability to switch between tasks or priorities seamlessly in a fast-paced environment
Ability to build positive relationships and contribute to a team-oriented environment
Able to lift, carry, and move items that are 10-25 pounds
Ability to walk and stand for up to 8 hours per day
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

Preferred Qualifications:

Fluent in spoken and written Japanese
Proficiency in Excel, including macros, charts, graphs, conditional formatting, and data manipulation
Experience in graphic design with the ability to create visually appealing materials
Strong ability to present information and reports in a clear, digestible format for various audiences, including Cast Members and Guests
Proficiency in email and chat platforms such as Slack or Microsoft Teams, with potential experience in phone support

Education:

High School diploma or equivalent

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

The pay rate for this role in Kapolei, HI is $22.25 to $31.95 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Apply Now

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Development, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Development, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.