Director, Ad Operations

Job ID 10105158 Location New York, New York, United States / Santa Monica, California, United States Business Disney Entertainment Date posted Nov. 07, 2024

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Job Summary:

Disney’s Addressable Ad Operations team is seeking a Director, Ad Operations who will be responsible for setting the strategy, direction and management of the account management team. The Director, Ad Operations will directly manage Sr. Managers who lead their teams of Ad Ops Managers, Sr. Ad Ops Specialists and Account Managers. They will work directly with the sales team, advanced operations, ad platform, pricing, planning and inventory at Disney Advertising Sales to ensure that the account managers have all the information they need to launch, monitor and effectively optimize addressable ad campaigns. This includes the implementation of strategies introduced by Senior Management, providing guidance and education to the Account Managers, and driving operational efficiencies with our Ad Platform counterparts. Additionally, they are to provide growth and development opportunities for the team. The Director will be accountable for monitoring the performance of the team, the processes used, make recommendations for efficiencies in the workflow, systems used as well as helping to grow and develop our talent. The Director will also be responsible for headcount planning for both in-house and out-sourced account management roles to best support the business.

Job Summary:

In this role you will report into the VP of Ad Operations and will work closely with the Revenue Management & Operations teams across the portfolio. The primary responsibility of the Director is to ensure the flawless execution and delivery of campaigns against stated goals and objectives and to mitigate revenue loss. In this role it is important to create meaningful relationships within the organization – especially with sales. The role requires that the organization sees you as the go-to and the subject matter expert on all things related to the Account Management role and can entrust the highest level of service for all their campaigns.

We expect the Director, Ad Operations to champion their large Account Management team across the organization by establishing a positive senior leadership voice that is both approachable and accountable as we work to exceed our Ad Ops and Ad Sales goals. This individual is expected to coach the ad ops management team towards their own career growth and advancement goals as our organization continues to evolve.

If you are someone who meets this description, then this is a great role for you.

Responsibilities and Duties of the Role:

Leading and managing the direction of their assigned team
Handling high level escalations and troubleshooting tied to campaigns
Represent the Addressable Ops organization across our Ad Platforms, Sales Operations, Pricing & Planning teams
Initiating and overseeing projects that increase team’s efficiency and accuracy
Developing long-term training and education strategies for the team
Work with the VP to develop business rules and policies
Representing Disney Ad Sales with industry events
Manage our out-sourced partners to ensure that we continue to provide white-glove service to our clients

Required Education, Experience/Skills/Training:

Minimum:

BA/BS from an accredited college or university

Preferred:

10+ years’ experience in digital ad operations at a publisher, ad tech company, ad agency or ad network
Clear, strategic thinker with the ability to execute on priorities and who is not afraid to roll up their sleeves up
Ability to effectively work under pressure and loves to solve problems
Strong executive-level communication and presentation skills
Excellent understanding of standard business practices related to digital ad operations pitch-to-pay processes and systems
Ability to aggregate/normalize data from multiple sources and compile it into a digestible and actionable format; build executive-level dashboards
Experience with digital display and video ad formats (i.e. VAST) on all platforms web, mobile, app and OTT/ CTV platforms
Familiarity with live streaming ad insertion (DAI/SSAI)
Experience with Operative 1 or other digital order management system
Mastery of the digital online ecosystem, including familiarity with third-party ad servers such as DCM, Sizmek, Innovid, etc., as well as ad serving technologies such as VAST and VPAID
Deep understanding of measurement vendors (i.e: Nielsen, IAS) and the operational complexities of measurable inventory vs. non-measurable inventory
Experience with and enthusiasm for an organization experiencing rapid changes
Is an experienced leader and effective manager who appreciates and understands the responsibility that comes with leadership including taking ownership and accountability for the performance of the team

#DisneyAdvertising

The hiring range for this position in NY is $$173,800 - $233,000 and Santa Monica is $165,900 - $222,400. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment:

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hulu, LLC, which is part of a business we call Disney Entertainment.

Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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