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Chef(fe) d’Equipe Centre de Communication Opérationnel F/H/NB – CDI

Job ID DLP-0000260660 Location Marne-la-Vallée, France Business Disneyland Paris Date posted Jan. 03, 2025
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Job Summary:

A Disneyland Paris au sein de la Division Sureté Prévention Secours et Santé (SP2S), le Pôle Sûreté est composé d’une équipe pluridisciplinaire de près de 250 personnes.

La sécurité est pour nous une priorité. Jour et nuit, les collaborateurs de notre Division Sécurité-Prévention-Secours mettent tout en œuvre pour assurer la sécurité des biens et des personnes et permettent ainsi à chacun de profiter en toute tranquillité de son séjour en respectant nos Cinq Clés : Sécurité, Courtoisie, Inclusion, Spectacle et Efficacité. 

Sous la responsabilité du Manager de notre centre de communication opérationnel, vous apportez méthode, pilotage et expertise dans le cadre de vos missions pour assurer la sécurité de notre site. Notre équipe de 10 opérateurs traite toutes les informations liées à la sûreté au sein de notre PC Sécurité basé à Marne la Vallée.

Vos missions ?

  • Animer une équipe, organiser, distribuer, suivre et contrôler le travail de l’équipe par une présence en salle et un dialogue permanent.
  • Assurer la formation et le développement des collaborateurs de l’équipe et transmettre son savoir-faire technique et comportemental.
  • Traiter les opérations quotidiennes du service, administratives comme opérationnelles.
  • Remonter les informations à son encadrement et prendre les actions correctives nécessaires pour garantir la qualité du service et la satisfaction client.
  • Respecter et faire respecter les procédures et les standards de qualité (rapidité, prestation d’accueil et de qualité d’information).
  • Traiter les problématiques remontées par la salle.
  • Armer la salle de crise, gérer la main courante et garantir le bon fonctionnement des éléments techniques de la salle de crise.
  • Assurer la notification d’incident par un système de notification de masse.
  • Etablir les rapports météorologiques, assurer et anticiper une veille relative aux conditions climatiques.
  • Transmettre de ses connaissances techniques et attitudes professionnelles auprès de ses collègues. 
  • S’intéresser à la vie de l’entreprise et à son fonctionnement.


Votre profil ?

Vous justifiez d’une expérience de 3 ans minimum sur un poste d'encadrement de +/- 10 personnes dans les métiers de la Sécurité/ Sûreté.

Vous avez une expérience dans une équipe de la police, de la gendarmerie ou du SDIS de 5 ans.

Vous êtes reconnu(e) pour votre excellent relationnel et pour votre capacité d’adaptation tant auprès de nos équipes, qu’au contact des visiteurs.

Vous avez un niveau de Français courant (B2) et un niveau d’Anglais intermédiaire (B1).

Vous avez une première expérience dans la formation, de l’accompagnement ou du tutorat de vos équipes.

Une très bonne maîtrise du pack office (Word, Excel, Power point) et des outils numériques est indispensable.

Vous avez un excellent sens du rédactionnel et êtes capable de produire des rapports, des comptes-rendus et des courriels de manière concise et claire.

Vous êtes titulaire de la carte professionnelle « agent de gardiennage ou de surveillance humaine pouvant inclure l'utilisation de moyens électroniques ».

Vous possédez idéalement le SSIAP2 en cours de validité.

poste CDI, basé à Marne la Vallée (77), poste sur site le jour pendant 1 mois et nuit 1 mois (12 heures)


 

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About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, our Cast Members work on stage or backstage, in hundreds of professions. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

Creating dreams carries with it many responsibilities. For our resort, long-term development must be rooted in a sustainable tourism model. We have made important social & environmental commitments, which we seek to implement with the continuous involvement of our employees and stakeholders.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Euro Disney Associes SAS, which is part of a business we call Disneyland Paris.

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Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

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  • The Next Chapter

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Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

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