Senior Operations Program Analyst - Disney Cruise Line (fixed-term until Dec 2025))

Job ID 10106021 Location London, United Kingdom Business Disney Cruise Line Date posted Jan. 21, 2025

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Job Summary:

About the Role & Team

The Senior Operations Program Analyst role supports Disney Cruise Line (DCL) project management team with operational data analysis and data management, detailed project planning, and information communication. You will be the operational backbone of the team.

The role is responsible for gathering, reviewing and analysing project data and for ship newbuild projects throughout the project life cycle; from initial program development through design development, into construction and implementation, overall operational readiness and ship delivery.

The role reports to the Senior Manager, Newbuild Project Integration and works in close collaboration with DCL Operations and Walt Disney Imagineering (WDI) shipbuilding project teams to facilitate successful project delivery.

You will be detail orientated with a combination of technical and interpersonal skills and a strong ability to objectively analyse information and present recommendations to various internal teams.

This position will be based in the Disney Cruise Line offices in London, with 4 days per week onsite required.

What You Will Do

Research, gather, analyse and organise detailed operational data and functional requirements for all projects (data e.g. relating to construction, functionalities, ship capacity and visual arrangements onboard)
Present and update project documentation, tailored appropriately for stakeholders and executives (such as WDI, finance, marketing, construction or design teams)
Responsible for creating detailed operational readiness schedules in MS Project and maintaining accuracy of project status including risk analysis, throughout the project lifecycle.
Creation and maintenance of project documentation and provide regular progress updates. Prepare presentations and participate in reporting weekly project updates to DCL leadership and operational teams.
Communicate clear and concise data findings, facilitate project meetings to ensure all stakeholders can provide input.
Prepare project communications ensuring alignment between the DCL and WDI project teams to mitigate communication gaps.
Responsible for the production, collation and upkeep of the ship program book for WDI & DCL Operations, Marketing, Sales, Commercial, Travel Services, HR, and Digital and Technology teams’ reference. The program book includes functional and creative design and operational details of all public, crew and stateroom spaces as well as typical ‘day in the life onboard’ scenarios.
Collaborate with WDI project management team to record, measure and evaluate project status and participate in after action reviews.
Lead project development workshops and information sharing sessions. Continuously manage project documentation, record meeting minutes and decision logs, facilitating action resolution and decision making.
Assist as required on a range of ship operational readiness workstreams including site office set up, crew onboarding, signage program, owners supply procurement status updates, logistics arrangements for PR and inaugural events, loading of owner supply, ship repositioning itinerary coordination and tracking handover of spaces to shipboard operations.
Identify inefficiencies in project processes and develop strategies to improve them. Analyse project workflows and identify areas to streamline or automate processes, understanding root cause analysis to aid continuous improvement.
Support the Dry Dock team with operational data analysis, detailed project planning, and information communication if needed.

Required Qualifications & Skills

Degree in project management, business administration, industrial engineering or comparable experience.
Good solid understanding and experience implementing project management principles, methods and best practices within a design and build environment.
First experience in an analytical role, preferably within the hospitality, cruise or construction industry.

Skilled at analysing data, finding patterns, solving difficulty problems, thinking critically and creatively
Ability to organize large amounts of disparate data and information into high quality, straightforward, comprehensive documents for stakeholder consumption.
Excellent reporting skills preparing and presenting information and progress using a variety of software
Confident using data analytics tools (such as Excel, Smartsheets, PowerBI, Tableau or comparable)
Excellent written and verbal communication skills with demonstrated ability to communicate effectively across a broad range of stakeholders.
Ability to prioritise tasks effectively and work self-sufficiently to deliver multiple project timelines simultaneously.
Strong stakeholder management skills to drive engagement and alignment, resolving conflicts and ensuring teams work effectively together.
Ability to work with and protect highly confidential information
Ability to be flexible with work schedule, including weekends and holidays and to travel abroad for site meetings, including occasional extended periods.
Ability to support operational readiness work on site at shipyards, or vendor production facilities.

Preferred Qualifications

Initial experience within project management and data analysis experience, preferably within the hospitality sector
Project Management qualification
Knowledge of project management software, such as MS Project

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard our growing fleet of ships and Disney’s island destinations in The Bahamas, our exceptional crew and cast members provide legendary Disney service and enchanting entertainment to our guests that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Co., Ltd, which is part of a business we call Disney Cruise Line.

Magical Cruise Co., Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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