Senior Operations Program Analyst - Disney Cruise Line (fixed-term until Dec 2025))

工作 ID 10106021 地點倫敦, 英国 有意工作的公司 Disney Cruise Line 日期已公佈 Jan. 21, 2025

申請

工作概要:

About the Role & Team

The Senior Operations Program Analyst role supports Disney Cruise Line (DCL) project management team with operational data analysis and data management, detailed project planning, and information communication. You will be the operational backbone of the team.

The role is responsible for gathering, reviewing and analysing project data and for ship newbuild projects throughout the project life cycle; from initial program development through design development, into construction and implementation, overall operational readiness and ship delivery.

The role reports to the Senior Manager, Newbuild Project Integration and works in close collaboration with DCL Operations and Walt Disney Imagineering (WDI) shipbuilding project teams to facilitate successful project delivery.

You will be detail orientated with a combination of technical and interpersonal skills and a strong ability to objectively analyse information and present recommendations to various internal teams.

This position will be based in the Disney Cruise Line offices in London, with 4 days per week onsite required.

What You Will Do

Research, gather, analyse and organise detailed operational data and functional requirements for all projects (data e.g. relating to construction, functionalities, ship capacity and visual arrangements onboard)
Present and update project documentation, tailored appropriately for stakeholders and executives (such as WDI, finance, marketing, construction or design teams)
Responsible for creating detailed operational readiness schedules in MS Project and maintaining accuracy of project status including risk analysis, throughout the project lifecycle.
Creation and maintenance of project documentation and provide regular progress updates. Prepare presentations and participate in reporting weekly project updates to DCL leadership and operational teams.
Communicate clear and concise data findings, facilitate project meetings to ensure all stakeholders can provide input.
Prepare project communications ensuring alignment between the DCL and WDI project teams to mitigate communication gaps.
Responsible for the production, collation and upkeep of the ship program book for WDI & DCL Operations, Marketing, Sales, Commercial, Travel Services, HR, and Digital and Technology teams’ reference. The program book includes functional and creative design and operational details of all public, crew and stateroom spaces as well as typical ‘day in the life onboard’ scenarios.
Collaborate with WDI project management team to record, measure and evaluate project status and participate in after action reviews.
Lead project development workshops and information sharing sessions. Continuously manage project documentation, record meeting minutes and decision logs, facilitating action resolution and decision making.
Assist as required on a range of ship operational readiness workstreams including site office set up, crew onboarding, signage program, owners supply procurement status updates, logistics arrangements for PR and inaugural events, loading of owner supply, ship repositioning itinerary coordination and tracking handover of spaces to shipboard operations.
Identify inefficiencies in project processes and develop strategies to improve them. Analyse project workflows and identify areas to streamline or automate processes, understanding root cause analysis to aid continuous improvement.
Support the Dry Dock team with operational data analysis, detailed project planning, and information communication if needed.

Required Qualifications & Skills

Degree in project management, business administration, industrial engineering or comparable experience.
Good solid understanding and experience implementing project management principles, methods and best practices within a design and build environment.
First experience in an analytical role, preferably within the hospitality, cruise or construction industry.

Skilled at analysing data, finding patterns, solving difficulty problems, thinking critically and creatively
Ability to organize large amounts of disparate data and information into high quality, straightforward, comprehensive documents for stakeholder consumption.
Excellent reporting skills preparing and presenting information and progress using a variety of software
Confident using data analytics tools (such as Excel, Smartsheets, PowerBI, Tableau or comparable)
Excellent written and verbal communication skills with demonstrated ability to communicate effectively across a broad range of stakeholders.
Ability to prioritise tasks effectively and work self-sufficiently to deliver multiple project timelines simultaneously.
Strong stakeholder management skills to drive engagement and alignment, resolving conflicts and ensuring teams work effectively together.
Ability to work with and protect highly confidential information
Ability to be flexible with work schedule, including weekends and holidays and to travel abroad for site meetings, including occasional extended periods.
Ability to support operational readiness work on site at shipyards, or vendor production facilities.

Preferred Qualifications

Initial experience within project management and data analysis experience, preferably within the hospitality sector
Project Management qualification
Knowledge of project management software, such as MS Project

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

申請

關於Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Co., Ltd，其所屬的業務部門是 Disney Cruise Line。

Magical Cruise Co., Ltd 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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