Manager Certification & Training (Disney Cruise Line)

Job ID 10111433 Location London, United Kingdom Business Disney Experiences Date posted Jan. 28, 2025

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Job Summary:

About the Role & Team

The Manager Certification and Training develops and drive certification and training related strategies, oversee on-site operations, and provide leadership development for their Cast.

Responsibilities encompass management, maintenance and improvement of regulatory training and certification for Officers and Crew; leading company cadet program, managing projects, analysing business metrics and leading in a complex operating system with multiple functional partners.

This role will require you to be onsite 4 days a week in our London Hammersmith office.

What You Will Do

Lead, support and develop your team (two HR Specialists and three coordinators)
Liaison with UK Department for Transport on the company’s commitment to training.
Responsible for Marine and Engineering Officers Professional Training program
Responsible for Marine and Engineering Officers Certificate of Competency Revalidation program.
Responsible for the company Study Leave plan.
Partner with shipboard and shore teams and develop reports from multiple company systems (SAP, MAPS, Tack, etc.) to establish training and certification requirements.
Evaluate future changes in compliance training and certification requirements, (IMO, Bahamas Maritime Authority, USCG, USPH, EPA, Port State Control, etc.) and establish courses in conjunction with the Compliance team.
Oversee Approval of Training and Assessment in relation to Bahamas Maritime Authority certification. Work with the Fleet Training Manager to verify correct delivery of approved training materials by qualified trainers and assessors.
Point of contact with Bahamas Maritime Authority on all aspects of certificates of competency and safety training for Officers and crew.
Maintain company training matrix in Safety Management System.
Owner of TACK system, system administrator.
Liaise with IT on technical issues with Fidelio Muster List, TACK, Crew Training Application, Crew Training Attendance and Mobile Assembly System (MAS) Tablets.
Liaise with shipboard and shore users of Tack for recommendations of improvements; partner with IT to lead associated Tack upgrade projects.
Manage Marine and Technical Operations training budget and oversee reporting to Finance.
Oversee the sourcing and planning of external professional courses to meet mandatory and recommended training requirements for Marine and Technical Officers.
Overall operational responsibility for all aspects of the student journey from admissions and through their academic studies, including any work placements, and on to graduation.

Manage Disney Cruise Line Cadet Programs:

In partnership with HR Director, responsible for the overall technical training strategy and development of new talent programs
Manages overall operational responsibility for all aspects of the student journey from admissions and through their academic studies, including any work placements, and on to graduation.
Budget management and reporting with emphasis on continuous increase in value of training ROI (reduce costs, increase quality, retention and improved outcomes)
Responsible for the day-to-day running of the Disney Cruise Line ® Cadet programs
Point of contact with Cadet training provider on all aspects of selection, invoicing and management of Cadets through sponsored program.

Required Qualifications & Skills

Strong experience in managing maritime certification and training processes, solid knowledge of Maritime Training requirements / International Convention on Standards of Training, Certification and Watchkeeping for Seafarers
Experience working with UK Cadets
Understanding of training-related logistics (e.g. course bookings, travel arrangements, invoicing, etc.)
Prior experience working with External Authorities/Regulatory partners
Prior experience in the cruise industry
Demonstrated ability to influence and lead cross-functional teams and senior stakeholders to achieve shared goals.
Excellent Excel and Smartsheet skills
Confident in managing a team with a focus on development and workload management
Strategic approach to problem-solving and continuous improvement.
Ability to analyse data, construct practical conclusions and implement recommendations to achieve business targets

Preferred Qualifications

Resilient and flexible in a constantly evolving landscape
Demonstrable experience in ‘end to end’ project management of harmonisation and/or integration projects
Experience with in-house / proprietary software

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Co., Ltd, which is part of a business we call Disney Experiences.

Magical Cruise Co., Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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