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Cast Services Manager

Job ID 10104251 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Oct. 25, 2024
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Job Summary:

This role reports to Director, Security, Safety, Fire and Health Services and will act as a key leader and driver on the satisfactory provision of cast services to ensure newly hired non-local cast members’ smooth life and career transition to Hong Kong Disneyland (HKDL) and the integration of non-local cast members to the existing local labor force. The candidate is required to liaise with various internal and external partners to provide support in areas including but not limited to, pre-arrival logistics, onboarding and offboarding, and work and life in Hong Kong and HKDL in general.

Responsibilities: 

  • Communicate and collaborate with various internal partners to develop a comprehensive full life cycle support model for non-local cast members through integration and refinement of services and support in different stages of cast life.

  • Design, implement, coordinate cast activities and programs for non-local cast members such as cultural excursion activities, buddy programs and integrate non-local cast members to existing cast engagement activities to create culturally diversified and inclusive cast experiences.

  • Establish collaboration and rapport with external service providers to ensure coverage and effectiveness of tailored cast services to non-local cast members.

  • Initiate pre-arrival communication and proactively approach newly hired non-local cast members to ensure safe and smooth commute and/or relocation (if applicable) to Hong Kong.

  • Provide logistic support in cast onboarding and offboarding, including transportation and housing arrangement and coordination, bank account and HKID registration, checkout and departure support etc.

  • Support Operations team leaders to provide regular check-in with non-local cast members on work and life.

Requirements:

  • Tertiary Education or above

  • 5 years of working experiences, with supervisory experience in frontline operations is preferred

  • Excellent interpersonal skills, with the ability to liaise with various external and internal partners

  • Passion and compassion to work with people with diverse backgrounds

  • Strong communication skills in Cantonese, English and Mandarin

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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ABOUT HONG KONG DISNEYLAND

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    Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.

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    Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.

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    Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.

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