Program Manager-Philanthropy Operations

Job ID 10111469 Location Lake Buena Vista, Florida, United States Business Disney Experiences Date posted Jan. 28, 2025

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Job Summary:

The Walt Disney World Corporate Social Responsibility (CSR) team creates happiness for children and families, key stakeholders and nonprofit organizations throughout Central Florida and beyond.

Are you passionate about corporate social responsibility? If you excel in operations support and have a solid understanding of the current CSR landscape and framework, the role of Program Manager-Philanthropy Operations may be a right fit for you!

The Program Manager-Philanthropy Operations focuses on developing and implementing strategies for governance processes, while being responsible for managing company assets; establishing or maintaining systems to efficiently support philanthropic activities; reporting on key site-specific metrics, data and department financials; managing multiple projects in various stages of completion; conducting research and analysis as needed; and generating well-written reports on a variety of topics to assist leadership and teammates with making informed decisions.

This role reports to the Senior Manager, Corporate Social Responsibility.

What You Will Do:

Company Asset Management

Develop and manage policies, procedures and systems for in-kind distribution of company assets.
Serve as WDW point-person for communicating company-wide charitable giving policies and enforcing internal controls.
Lead coordination to create, distribute, fulfill and redeem auction and promotional packages in support of business goals.
Ensure accurate data collection and reporting in Contribution Management System (i.e. CyberGrants) for company donations and cash contributions, while ensuring proper organization vetting and requirements.
Manage usage of Disney’s company-sponsored suites at select Orlando venues.

Data and Financial Management

Responsible for managing budget planning and support including developing and tracking annual operating plans, generating forecasts and creating cause of change explanations as required.
Maintain WBS Element structure to manage financial planning and actual costs.
Collaborate with and advise on all aspects of financial and cost management and tracking.
Process intercompany transactions and oversee administration of payment and procurement processes and systems (i.e. Coupa, etc.) to support financial giving.

Analysis and Reporting

Record all product and in-kind contributions and lead creation of monthly and annual donation reports.
Develop and maintain dashboards, tools and mechanisms to evaluate, track and report on progress against stated CSR goals and activities objectives.

Research and Insights

Collaborate with internal partners to review documents and provide key insight related to business reputation risks.
Provide issues tracking and trend analysis for Public Affairs and other lines of business. Oversee requests for issue briefs on specific topics.

Operations Support

Support the EA organization as an integration manager
Manage mailroom/deliveries both incoming and outgoing as well as monitor inboxes and provide customized guest correspondence
Maintain accurate contact information for key influencers, elected officials, community and business leaders.
Support the CSR team in the development, launch and implementation of programs and investments tied to the signature social impact initiatives such as Disney Grants.

Basic Qualifications:

5+ years professional experience in Corporate Social Responsibility, Public Affairs, Public Policy, Finance, Business Management or related fields with high levels of personal accountability for work.
Expertise in project management, data collection, data aggregation, data analysis, research and interpretation, and a proven success in delivering on measurable results.
Proven experience using data management tools such as Excel to create reporting dashboards.
Self-starter, able to work in a fast-paced environment and navigate ambiguity.
Organized, results orientated with strong project management and budgeting skills.
Ability to create compelling materials to align team, executives, and key stakeholders and verbal storytelling/presentation skills to various levels of audience.

Preferred Qualifications:

Knowledge of various CSR topics and reporting frameworks
Advanced knowledge and use of Microsoft office suite
Knowledge and experience using project management, data, and reporting tools (Monday, CyberGrants, Coupa)

Education:

Bachelor’s degree in related field or equivalent experience

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Experiences.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Hiring Process

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.