The Walt Disney World Corporate Social Responsibility (CSR) team creates happiness for children and families, key stakeholders and nonprofit organizations throughout Central Florida and beyond.

Are you passionate about corporate social responsibility? If you excel in operations support and have a solid understanding of the current CSR landscape and framework, the role of Program Manager-Philanthropy Operations may be a right fit for you!

The Program Manager-Philanthropy Operations focuses on developing and implementing strategies for governance processes, while being responsible for managing company assets; establishing or maintaining systems to efficiently support philanthropic activities; reporting on key site-specific metrics, data and department financials; managing multiple projects in various stages of completion; conducting research and analysis as needed; and generating well-written reports on a variety of topics to assist leadership and teammates with making informed decisions.

This role reports to the Senior Manager, Corporate Social Responsibility.

What You Will Do:

Company Asset Management

• Develop and manage policies, procedures and systems for in-kind distribution of company assets.
• Serve as WDW point-person for communicating company-wide charitable giving policies and enforcing internal controls.
• Lead coordination to create, distribute, fulfill and redeem auction and promotional packages in support of business goals.
• Ensure accurate data collection and reporting in Contribution Management System (i.e. CyberGrants) for company donations and cash contributions, while ensuring proper organization vetting and requirements.
• Manage usage of Disney’s company-sponsored suites at select Orlando venues.

Data and Financial Management

• Responsible for managing budget planning and support including developing and tracking annual operating plans, generating forecasts and creating cause of change explanations as required.
• Maintain WBS Element structure to manage financial planning and actual costs.
• Collaborate with and advise on all aspects of financial and cost management and tracking.
• Process intercompany transactions and oversee administration of payment and procurement processes and systems (i.e. Coupa, etc.) to support financial giving.

Analysis and Reporting

• Record all product and in-kind contributions and lead creation of monthly and annual donation reports.
• Develop and maintain dashboards, tools and mechanisms to evaluate, track and report on progress against stated CSR goals and activities objectives.
   

Research and Insights

• Collaborate with internal partners to review documents and provide key insight related to business reputation risks.
• Provide issues tracking and trend analysis for Public Affairs and other lines of business. Oversee requests for issue briefs on specific topics.

Operations Support

• Support the EA organization as an integration manager
• Manage mailroom/deliveries both incoming and outgoing as well as monitor inboxes and provide customized guest correspondence
• Maintain accurate contact information for key influencers, elected officials, community and business leaders.
• Support the CSR team in the development, launch and implementation of programs and investments tied to the signature social impact initiatives such as Disney Grants.

Basic Qualifications:

• 5+ years professional experience in Corporate Social Responsibility, Public Affairs, Public Policy, Finance, Business Management or related fields with high levels of personal accountability for work. 
• Expertise in project management, data collection, data aggregation, data analysis, research and interpretation, and a proven success in delivering on measurable results. 
• Proven experience using data management tools such as Excel to create reporting dashboards. 
• Self-starter, able to work in a fast-paced environment and navigate ambiguity. 
• Organized, results orientated with strong project management and budgeting skills. 
• Ability to create compelling materials to align team, executives, and key stakeholders and verbal storytelling/presentation skills to various levels of audience.

Preferred Qualifications:

• Knowledge of various CSR topics and reporting frameworks
• Advanced knowledge and use of Microsoft office suite
• Knowledge and experience using project management, data, and reporting tools (Monday, CyberGrants, Coupa) 

Education:

• Bachelor’s degree in related field or equivalent experience