Sr Manager, HR Business Partner (DCL Fleet Operations)

Job ID 10110955 Location Celebration, Florida, United States Business Disney Cruise Line Date posted Jan. 21, 2025

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Job Summary:

The Senior Manager, HR Business Partner – DCL Fleet Operations position is responsible for leading the shipboard and island human resources teams. Provide HR leadership to DCL cruise ships and private islands, supporting 11,000+ crew and cast. This role will ensure the delivery of valuable HR support and services to shipboard leaders and crew to enable business strategies, foster leadership success and shape the crew experience. This role will be responsible for the delivery of key HR services for the fleet, including but not limited to, Crew/Cast Excellence, succession planning, leadership development and retention, performance management, organizational effectiveness and development. The HR Team is responsible for onboard new hire orientation, training, development, and employee relations investigations.

Responsibilities

Provide direct leadership to the shipboard HR Team onboard our vessels
Select, hire, train and performance develop the HR team members on the ships and island, inclusive of Managers HR, HR Managers, Learning & Development Managers and Crew Engagement Managers.
Design and execute strategies to increase organization, team and individual performance to improve the business’s capabilities to deliver against its goals.
Select, hire, train and performance develop the HR team members on the ships and island, inclusive of Managers HR, HR Managers and Learning & Development Managers
Analyze data, meeting notes and various information to assess trends, commonalities and issues to create recommendations for improved retention and the overall crew experience.
Provide expertise in the areas of leadership and team development, organization and crew effectiveness, and meeting design/facilitation
Project manage various crew initiatives and projects to ensure effective and efficient results.
Collaborate with ship and shore leadership on organization assessment and development concerns; provide recommendations and lead projects to drive strong organizational health.
Oversee the consistent adherence to company policy and guidelines and ensure a consistent discipline approach. Manage a fair and consistent approach to all employee investigations and disciplinary actions.
Provide leadership and guidance for day-to-day crew issues and employee relations cases.
Travel to locations to ensure quality standards and consistency across the fleet. Travel up to 25% of the time
In alignment with key partners, develop and drive a holistic strategy to drive crew welfare and DEI across the fleet
Deliver HR services to clients resulting in a seamless point of contact to the broader HR organization and ensuring successful integration of functional partner initiatives and expertise.
Leverage HR/business skills and knowledge to challenge or influence leadership in decision-making processes.
Assist with the broader implementation of HR initiatives and programs, including those in the areas of diversity & inclusion, learning and development, and workforce planning
Source, assess and develop the future leaders of the company in partnership with clients and key partners like recruitment and Learning and Development.

Basic Qualifications

7+ years of experience in human resources preferably working in a high-volume operations environment
Experience with leading large diverse HR Teams, with experience with HRBP, Employee Relations and Learning and Development
Must be able to provide creative solutions and unique approaches to HR/business challenges
Must be an authentic thought partner with confidence and courage to push boundaries in a changing environment
Proven consulting and change management experience
Demonstrated experience with strategic culture and cast/employee engagement initiatives
Proven knowledge of HR industry practices
Demonstrated strong integration and strategic planning skills
Demonstrated strong written and verbal communication skills
Demonstrated strong facilitation and presentation skills
Demonstrated problem solving and decision making skills
Demonstrated ability to influence and partner within a diverse organization to help drive business results
Proven ability to manage conflict and the courage to challenge organizational thinking
Prior experience supporting a global organization, cruise industry experience preferred

Preferred Qualifications

Proven Cruise industry expertise

SHRM certification or other HR industry equivalent Proven Disney Company functional HR experience

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard our growing fleet of ships and Disney’s island destinations in The Bahamas, our exceptional crew and cast members provide legendary Disney service and enchanting entertainment to our guests that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.