Content Operations Associate

Job ID 10111586 Location Burbank, California, United States / Glendale, California, United States Business Disney Entertainment & ESPN Technology Date posted Feb. 18, 2025

Apply Now

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Distribution Operations team delivers content and supporting components for Disney’s incredible global streaming services and brands - from Disney+, Hulu, ESPN, National Geographic, ABC and ABC News, Walt Disney Studios, and Disney Channels. This team impacts the way millions of people around the world experience and engage with Disney’s iconic stories and unmatched content in more personalized and immersive ways.

The teams in this organization work with senior stakeholders from many parts of the Disney Entertainment business to ensure content readiness for all content on Disney+/hotstar, and Hulu on Disney+. This role requires a high degree of communication, strategic thinking, and the ability to creatively solve problems, troubleshoot issues, and constantly evolve workflows.

Job Summary

The Content Operations Associate is responsible for artwork and metadata package management including ordering, delivery, readiness and remediation for Disney+ and Hotstar. This role will collaborate closely with multiple stakeholders across Disney+, Hotstar, and the broader Walt Disney Company, managing ordering, delivery planning, readiness checks, and delivery of Artwork & Metadata Packages. This role will report directly into the Manager, Distribution Ops – Artwork and Metadata Operations.

Responsibilities

Coordinate with Artwork and Metadata teams on title readiness to ensure title is packaged with all required OV and Localized components
Manage Artwork and Metadata ordering, packaging and delivery process according to timelines set per title for seamless sunrise
Create and maintain documentation, including title progress trackers, templates, SLA Documentation and reports on overall AMP delivery status
Work with Content Platforms teams on system enhancements and to remediate system issues as needed
Effectively communicate project and title level updates cross-functionally and with our internal and external partners, raise risks/concerns and provide potential solutions as needed
Provide support to in-territory Distribution Operations teams and vendors to facilitate access, technical support needs, training and onboarding
Coordinate marketing and brand initiative ordering and planning for Artwork and Metadata deliveries such as marketing stunts, seasonal and title specific events
Coordinates timing for artwork refreshes and Coming Soon page deliveries which are on more accelerated timelines
Ability to thrive in a dynamic and fast-paced operational environment where change is the norm

Requirements:

3+ years content operations experience in digital/entertainment
Bachelor's degree or equivalent experience.

Familiarity with metadata and artwork components and delivery via supply chain
Ability to operate effectively in ambiguity and a willingness to pivot as needed

Basic Qualifications

Exceptional data and project management skills and attention to detail
Strong communicator, both written and verbal
Ability to communicate effectively on a regular cadence to wide audiences on overall project health
Strong attention to detail
Global mindset, sensitive to other cultures
Comfortable using various data management systems and tools
Ability to solve for the short term while constantly thinking of sustainable long-term plans

Preferred Qualifications

Personal affinity for the brands and franchises of The Walt Disney Company
Experience with international expansion and digital platform launches
Streaming service experience

The hiring range for this position in California is $77,900 to $95,100 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Burbank, CA

Billed as the "Media Capital of the World," Burbank boasts more than 1,000 media and entertainment companies, including the main headquarters for The Walt Disney Company.