IT Specialist - WABC

Job ID 10106628 Location New York, New York, United States Business ABC Owned TV Stations Date posted Nov. 21, 2024

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Job Summary:

Disney Entertainment’s eight-owned ABC stations are multiplatform leaders in local news and information. WABC-TV has been the leader in local news and entertainment programming in the New York City area for more than 60 years. Producing more than 45 hours of live, local news and weather each week, Channel 7 “Eyewitness News” is the most-watched local news in New York and the United States. WABC-TV also produces the No. 1 syndicated talk show, “LIVE with Kelly and Mark,” which is seen in more than 200 markets across the U.S. Quality news and programming, groundbreaking technology, and ongoing community outreach are the hallmarks of excellence that have consistently kept WABC-TV New York’s No. 1 station and the most-watched television station in the nation.

WABC-TV’s award-winning technology team is seeking an Information Technology Specialist. As the first responders to technical issues, IT Specialists play a critical role in ensuring seamless news gathering, production, and distribution. The ideal candidate will provide exceptional frontline support and contribute to shaping the future of WABC-TV.

WABC-TV is a 24 x 7 x 365 broadcast facility as such non-regular hours including weekends and holidays will be required

Responsibilities:

Provide client focused support for users at WABC including but not limited to: Control Room, Studio, Newsroom, and Distribution systems
Pro-actively engage end users throughout your shift to learn of challenges and successes while production is progress
Collaborate with the technology team at WABC and beyond to resolve longer-term challenges that cannot be immediately resolved
Maintain knowledge of Virtual Desktop systems and technologies in use by WABC-TV
Maintenance and integration of new technologies with existing infrastructure, and ensuring they are conforming to company standards, security policies and regulations
Troubleshoot and remediate complex systems in a fast-paced time sensitive live production and broadcast operation
Analyze root cause to determine operational or technical issues and take necessary corrective action to prevent the issue from reoccurring.
Participate with writing and collaborating on technical documentation for both technical and non-technical audience
Interact with end users in News, Programming, Production and Creative Services on systems. Provide direction and training to them when issues arise during the day-to-day operations
Ownership of Projects and Troubleshooting tickets through resolution
Other duties as directed by Technology Department

Basic Qualifications:

High School diploma or equivalent
Highly organized and capable of monitoring and responding to high volumes of various forms of electronic communication
Ability to communicate across the organization at all levels including operational staff and senior leadership
Ability to Self-Manage tasks/projects while providing important updates to leadership team in a timely manner
Strong knowledge and experience working with Active Directory, Apple and Microsoft desktop/server environments, TCP/IP and Cisco Networking, and Server Virtualization (VMWare) and SAN infrastructure
Building and Implementing traditional IT and Broadcast systems utilizing current imaging technologies, such as MS Systems Center
In depth experience supporting a broad range of technology such as mobile devices, laptops, desktops, and enterprise class servers
Understanding of bare metal setup inclusive of building computer images and update packages

Preferred Qualifications:

Bachelor’s degree in computer science/network engineering/data communications or related field or equivalent years of experience
Highly organized and capable of monitoring and responding to high volumes of various forms of electronic communication
Familiarity with video streaming protocols such as SRT and NDI
Proficient with one or more scripting languages like VB/.BAT/PowerShell and have experience with MS SQL database management
Experienced with Adobe Creative suite and additional video editing software

The hiring range for this position in New York, NY is $98,646 to $132,330 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About ABC Owned TV Stations:

The Disney Entertainment Television group creates original entertainment and news content for the Company’s streaming platforms and its cable and broadcast networks.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with WABC Television (New York), LLC, which is part of a business we call ABC Owned TV Stations.

WABC Television (New York), LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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