Instructional Design Project Manager

Job ID 10108077 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Jan. 13, 2025

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Job Summary:

About the Role & Team

"We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do! At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Operations Training team supports the Operations at Walt Disney World Resort by using our expertise to provide strategic and innovative learning solutions to prepare, develop, and enable our Cast to deliver incredible experiences for our Guests. Our objective is to ensure our Cast members earn their ears to be successful in their operational roles and inspire the beginning of their Disney journey.

The Instructional Design Project Manager will create and develop core training and specialized program content for all lines of business. They will use critical thinking and problem-solving to build effective training materials, activities, and relevant learning solutions to ensure learning content is retained and relevant.

This is an exciting opportunity to make a significant impact on the learning journey of our Cast members.

This position will report to the Manager of Instructional Design.

What You Will Do

Build deep knowledge and understanding of multiple businesses to interpret needs and challenges, proactively recommend sophisticated learning solutions, and determine readiness for these solutions in close collaboration with senior management.
Leverage knowledge gained from research, observations, and existing training experiences to enable effective consultation with key clients.
Consult and lead collaborative discussions with business leaders and internal stakeholders to develop engaging and holistic learning strategies to make innovative training solutions that drive value, build skills and capabilities, and encourage accountability for Cast and Leadership.
Effectively communicate and influence multiple levels of leadership to drive alignment on training recommendations that support the defined business need.
Ensure compliance with legal, safety, regulatory, and business regulations.
Maintain a clear understanding of various participant learning styles to present the best teaching and learning environment for diverse participants.
Initiate and manage throughout the lifecycle of a project, including initiation, designing project plans, executing all milestones and tasks, monitoring risk, and successfully reaching stated learning goals
Curate and assemble content across a variety of different types of learning experiences such as virtual instructor-led, in-person learning experiences, and self-directed learning
Author scripts and other course materials, applying various writing styles and demonstrating expertise in grammar, punctuation, spelling, company nomenclature, and copyright compliance
Build and continuously review in-person, computer-based, and video assets for accuracy and quality ensuring content reflects Cast Member needs.
Provide creative direction and collaborate with the Graphics/Multi-media team to create visually engaging training products
Manage the piloting and testing of training content – assessing needs and gathering feedback amongst various stakeholders

Required Qualifications & Skills

Experience creating learning solutions using instructional design models and techniques
Presentation skills
Excellent writing, editing, and storytelling skills are required, as well as knowledge of how to write and produce video
Ability to work with ambiguity and agility in a constantly evolving environment
Ability to present a clear, thorough content strategy to various audiences and articulate how this approach supports the learning objectives defined
Ability to quickly absorb organizational nuances and “speak the language” of the client
Ability to gain credibility and influence executive audiences through communication skills
Project management experience/skills, with a high level of organization and the ability to prioritize multiple projects at once with little direction
Experience writing in a professional setting including but not limited to stories, project plans, storyboards, technical skills, designs, and/or content for learning experiences
Ability to understand business strategy and translate it into learning solutions
Experience developing both in-person, computer-based, and video training
Lead development of training experiences, including guidance towards graphic design and video components
Understanding of adult learning principles and hands-on experiential learning activities

Preferred Qualifications

3+ years experience in Project Management.
3+ years of experience as an Instructional Designer
Disney experience, including managing Operations Cast Members
Experience with Articulate Storyline
Master's degree or equivalent experience

Education

Bachelor’s degree in a related field (Content/Instructional Design, Organizational Design, or Communications) or equivalent work experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This job is located in Lake Buena Vista, FL

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Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.