Golden Oak General Manager

Job ID 10112392 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Feb. 03, 2025

Apply Now

Job Summary:

About the Role & Team

The Golden Oak General Manager role assures that the first-class standards of the one-of -a-kind resort style luxury community is experienced in each facet of the Golden Oak residential experience. From the community operations to club operations, the General Manager leads, inspires, orchestrates, and delivers an unforgettable living experience for Golden Oak Residents while developing a team of Cast and Leaders that display the highest standards of Disney service!

You will report to the Director of Premium Services.

What You Will Do

Community Operations

Oversee the Community Operations including a myriad of third-party support contracts that assure the quality, appearance, safety and security, and functionality of a luxury community, including landscaping, community security, cleanliness operations, and maintenance.
Lead the community operations manager who guides logistics of the HOA board, while overseeing the community budgeting and remaining compliant to HOA statutes and the community covenants.
Work closely with the Four Seasons Resort Orlando as they maintain their portion of the Four Seasons Private Residences while providing services in concert to the co-branded single-family homeowners.
Monitor, inform and take action on non-compliance issues as outlined in the community governing documents. Partner with internal and external legal counsel as need for guidance on community compliance and new governance standard integration.

Club Operations

Lead the Club operations team to deliver on services and amenities afforded to a Golden Oak Club Member.
Overseeing door-to-park transportation team and vehicle fleet while maintaining safety standards and DOT compliance. Providing first rate service experience while managing demand and costs associated with luxury transportation service.
Leading a concierge services team that provide Disney concierge services, as well as additional concierge support for Orlando area locations. Connecting with operations line of business partners and Legal to remain current and compliant on all Disney systems, business rules, and services.
Lead the Food and Beverage operations team to operate efficiently, effectively, and appropriately in a private club environment, while maintaining Disney process and safety standards. Oversight of menu development, innovation, and service strategy along with Chef De Cuisine and Club Operations proprietor to maximize member engagement and meet revenue goals while driving a positive member experience.
Drive additional revenue through compelling private event opportunities, that drive excitement, repeatability, and Member engagement while leveraging our Disney resources to heighten member visitation and drive financial business results.
Oversee Club and Community communication strategy and messaging through various communication channels.
Assure proper, timely and compliant collection of monthly Member club accounts and club membership annual fees. Monitor pricing models to understand competitive set and membership value/fee in comparable environments.
Physical asset management of the Golden Oak Club, including management of third-party vendor support and service contracts with a first-class standard in look, feel and experience of all aspects of the clubhouse environment including indoor & outdoor dining rooms, kitchens & equipment, pool & fitness center.

General

Demonstrate effective relationships, partnerships and communications at all levels and audiences (Members/Residents/Guest/Cast/C-suite/Various Partners)
Inspire Leaders and Cast Members to deliver on the Disney service standards while operating in the unique Membership/Residential business
Deliver on all financial goals set forth in the Annual Operating plan through continual financial business management, as well as developing future strategic plans.
Partner with training and club market benchmarks to maintain a continual learning environment for all Club and Community operations Cast Members and services that allows the Member experience to elevate and evolve
Maintain Walt Disney World partnerships to maintain brand standards and deliver on the one-of-a-kind offerings that make Golden Oak at Walt Disney World Resort a one-of-a-kind Community
Maintain a strong relationship with Golden Oak Realty and Legal to assure that the home sale and club membership information shared with potential homeowners is reflective of the current Club and Community environment, in addition to on-going partnership with Disney Signature Experiences/Storyliving by Disney.
Deliver on the expectation of strong customer care relationships associated with the management of a residential and community environment. Learn, understand, and connect with the Membership to understand the expectations and needs while delivering personalized service. Handle escalations and resolution of unique challenges and concerns associated with a Residential and private club environment.
Maintain strong relationships with Walt Disney World Operational partners and affinity services, brands and businesses to create access and experience opportunities for Golden Oak Residents
Work closely with Club 33 Operational leadership to maintain strong understanding of operational efficiencies, tactics, and initiatives to maintain a symbiotic relationship while making strategic decisions

Required Qualifications & Skills

7 + years of leadership experience in the hospitality industry, events, or property management
Ability to work with high influencer and high-profile residents and guests, while maintaining confidentiality
Ability to analyze complex resident and client requirements, including special planning
Experience in delivering operational excellence and leading business to high financial performance
Capability to recognize, retain and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement, and promoting collaboration
Holistic perspectives to understand client needs and develop creative ideas and strategies to meet business objectives
Highly proficient in creating and sharing communication at all levels via different mediums to a variety of audiences to ensure everyone understands updates, priorities, and appropriate course of escalation
Commitment to diversity and building an inclusive work environment that supports workforce diversity and different perspectives
Availability to work any schedule including evenings, weekends, and holidays
Valid Florida Driver’s License.

Preferred Qualifications

Education: Bachelor’s degree in hospitality, business, property management or a related field, or equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

#DXOpsLeadership

Apply Now

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.