Golden Oak General Manager

工作 ID 10112392 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Feb. 03, 2025

申請

工作概要:

About the Role & Team

The Golden Oak General Manager role assures that the first-class standards of the one-of -a-kind resort style luxury community is experienced in each facet of the Golden Oak residential experience. From the community operations to club operations, the General Manager leads, inspires, orchestrates, and delivers an unforgettable living experience for Golden Oak Residents while developing a team of Cast and Leaders that display the highest standards of Disney service!

You will report to the Director of Premium Services.

What You Will Do

Community Operations

Oversee the Community Operations including a myriad of third-party support contracts that assure the quality, appearance, safety and security, and functionality of a luxury community, including landscaping, community security, cleanliness operations, and maintenance.
Lead the community operations manager who guides logistics of the HOA board, while overseeing the community budgeting and remaining compliant to HOA statutes and the community covenants.
Work closely with the Four Seasons Resort Orlando as they maintain their portion of the Four Seasons Private Residences while providing services in concert to the co-branded single-family homeowners.
Monitor, inform and take action on non-compliance issues as outlined in the community governing documents. Partner with internal and external legal counsel as need for guidance on community compliance and new governance standard integration.

Club Operations

Lead the Club operations team to deliver on services and amenities afforded to a Golden Oak Club Member.
Overseeing door-to-park transportation team and vehicle fleet while maintaining safety standards and DOT compliance. Providing first rate service experience while managing demand and costs associated with luxury transportation service.
Leading a concierge services team that provide Disney concierge services, as well as additional concierge support for Orlando area locations. Connecting with operations line of business partners and Legal to remain current and compliant on all Disney systems, business rules, and services.
Lead the Food and Beverage operations team to operate efficiently, effectively, and appropriately in a private club environment, while maintaining Disney process and safety standards. Oversight of menu development, innovation, and service strategy along with Chef De Cuisine and Club Operations proprietor to maximize member engagement and meet revenue goals while driving a positive member experience.
Drive additional revenue through compelling private event opportunities, that drive excitement, repeatability, and Member engagement while leveraging our Disney resources to heighten member visitation and drive financial business results.
Oversee Club and Community communication strategy and messaging through various communication channels.
Assure proper, timely and compliant collection of monthly Member club accounts and club membership annual fees. Monitor pricing models to understand competitive set and membership value/fee in comparable environments.
Physical asset management of the Golden Oak Club, including management of third-party vendor support and service contracts with a first-class standard in look, feel and experience of all aspects of the clubhouse environment including indoor & outdoor dining rooms, kitchens & equipment, pool & fitness center.

General

Demonstrate effective relationships, partnerships and communications at all levels and audiences (Members/Residents/Guest/Cast/C-suite/Various Partners)
Inspire Leaders and Cast Members to deliver on the Disney service standards while operating in the unique Membership/Residential business
Deliver on all financial goals set forth in the Annual Operating plan through continual financial business management, as well as developing future strategic plans.
Partner with training and club market benchmarks to maintain a continual learning environment for all Club and Community operations Cast Members and services that allows the Member experience to elevate and evolve
Maintain Walt Disney World partnerships to maintain brand standards and deliver on the one-of-a-kind offerings that make Golden Oak at Walt Disney World Resort a one-of-a-kind Community
Maintain a strong relationship with Golden Oak Realty and Legal to assure that the home sale and club membership information shared with potential homeowners is reflective of the current Club and Community environment, in addition to on-going partnership with Disney Signature Experiences/Storyliving by Disney.
Deliver on the expectation of strong customer care relationships associated with the management of a residential and community environment. Learn, understand, and connect with the Membership to understand the expectations and needs while delivering personalized service. Handle escalations and resolution of unique challenges and concerns associated with a Residential and private club environment.
Maintain strong relationships with Walt Disney World Operational partners and affinity services, brands and businesses to create access and experience opportunities for Golden Oak Residents
Work closely with Club 33 Operational leadership to maintain strong understanding of operational efficiencies, tactics, and initiatives to maintain a symbiotic relationship while making strategic decisions

Required Qualifications & Skills

7 + years of leadership experience in the hospitality industry, events, or property management
Ability to work with high influencer and high-profile residents and guests, while maintaining confidentiality
Ability to analyze complex resident and client requirements, including special planning
Experience in delivering operational excellence and leading business to high financial performance
Capability to recognize, retain and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement, and promoting collaboration
Holistic perspectives to understand client needs and develop creative ideas and strategies to meet business objectives
Highly proficient in creating and sharing communication at all levels via different mediums to a variety of audiences to ensure everyone understands updates, priorities, and appropriate course of escalation
Commitment to diversity and building an inclusive work environment that supports workforce diversity and different perspectives
Availability to work any schedule including evenings, weekends, and holidays
Valid Florida Driver’s License.

Preferred Qualifications

Education: Bachelor’s degree in hospitality, business, property management or a related field, or equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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