Supervisor, Technical Operations, DO EMEA

Job ID 10111053 Location London, United Kingdom Business Disney Entertainment & ESPN Technology Date posted Feb. 06, 2025

Apply Now

Job Summary:

About the Role & Team

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavour is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Supervisor position within the Technical Operations team for Disney’s Distribution Operations (DO) EMEA is a highly specialised role requiring the applicant to draw on a broad range of technical knowledge from across the content supply chain including pre and post production, mastering, localisation and archiving. This role is responsible for technical coordination and specification requirements for a variety of incoming and outgoing media networks (linear/non-linear), 3rd party distribution of Disney content, and Disney+ locally produced EMEA Originals and Acquisitions.

Additionally, the Supervisor will manage the archiving of digital and physical assets for completed DTC Originals titles in EMEA, including scheduling and leading meetings and management of communications with internal teams and external productions and vendors.

The supervisor will oversee the technical onboarding of new Digital platforms to receive Disney content in UHD including Dolby Vision High Dynamic Range. Reporting to the Senior Manager of Technical Operations, the Supervisor is expected to identify areas of change and workflow improvements, interpret and track metrics, and seek continuous technical improvement across all Distribution Operations pillars.

What You Will Do

Management of physical and digital archiving for EMEA DTC Originals titles.

Managing communications within internal stakeholders and external vendors and production companies across EMEA.
Exercising experience with digital file formats, physical archiving technologies including LTO and AWS S3 cloud storage.

Client / Affiliate Onboarding Management

Overseeing the technical On-Boarding of new digital platforms to receive Disney content.

Supply-Chain Systems Analysis & Consultation

Contributing to a variety of system developments for the Media Supply Chain providing analysis, expertise and contextual reasoning to drive requirements
Deciphering and analyses high volumes of data to create detailed and accurate project plans, metrics and evidence-driven improvement plans

Technical Business Support

Working with internal/cross-divisional teams in ensuring operational efficiencies, best practices, support and capturing via documentation

Business Stakeholder partnership

Building strong relationships with internal and external stakeholders

Required Qualifications & Skills

A minimum of 7 years' experience in Post-Production, Technology, Digital or TV Distribution.
Proven experience of developing and deploying systems, and workflow improvements.
Proven experience working with MAM, DAM, MDM, DMS and AQC solutions.
Proven experience with XML/JSON technologies and encoding/transcoding for delivery to digital media clients, including metadata delivery requirements.
Thorough knowledge of video and audio mastering workflows, plus localization workflows including knowledge of dubbing, subtitling and re-mastering for local markets.
Experience of working directly with iTunes, Google and other digital platforms a strong advantage.
Strong commercial, technical and consumer understanding of transactional digital stores.
Experience of AGILE, LEAN and SCRUM development methodologies and BPM tools an advantage.
Excellent and demonstrable project management experience.
Experience of identifying and implementing workflow change.
Ideally educated to degree level or equivalent.
Good presentation and communication

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Apply Now

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call Disney Entertainment & ESPN Technology.

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.