Disney Vacation Club Associate (Aulani)

Job ID 10112826 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Feb. 10, 2025

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Job Summary:

Disney Vacation Club (DVC) makes it easier than ever for Guests to learn about becoming a Member, by having the ability to choose between multiple engagement platforms. You will book interactions that may occur in person or over phone calls, chats, or virtual meetings. Also being a service-oriented and multi-functional role, the DVC Associate will support both sales and sales operations with a greater focus on our DVC Member experience. The incentive pay plan aligns with our sales revenue targets and focuses on overall team performance.

This team of Cast Members helps enhance all facets of the Guest Journey in-market and at-home, in addition to adding value to key operational support responsibilities that involve Guest interactions. You will provide exceptional service to Members and Guests through meaningful, authentic, and transparent interactions. You will share the benefits of DVC Membership in addition to introducing and inviting Guests to participate in a variety of ways that they can learn more about DVC. To ensure the best possible interactions with Members and Guests, you must have a comprehensive understanding of the Disney brand and the counselor sales approach. As a DVC Associate, you are the first point of contact for Guests interested in DVC Membership, guiding them on their journey to learn more about DVC and build lifelong relationships through Membership privileges.

You will report to a Sales Experience Manager.

This is a Full-Time role.

Responsibilities/You Will:

Create an inviting atmosphere for Members and Guests by demonstrating excellent service skills through in-person and phone interactions
Required to provide all levels of service and perform tasks related to the sales process and overall Guest experience
Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club (DVC) sales center operations and Guest interactions
Maintain show readiness at all scheduled locations, including the sanitation of all collateral items
Explain and invite Members to learn more about DVC in accordance with the paths available
Support Sales Activity pre-arrival and in-market by virtual and face-to-face interactions to include phone work
Field inbound calls from Guests related to questions about a previous interaction and scheduling or canceling an appointment with a Guide
Create lead generation from all Members and Guests to support the Sales process
Enhance DVC Member experiences when at home through a variety of tactics through outbound phone calls including: inviting Members to special events, making yourself known as a resource for Members when on property, assisting with Member RSVPs and questions regarding Member events and experiences virtually and on property plus more
Coordinate Member and Guest vacation itinerary
Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions
Cultivate and maintain with DVC Members and Guests
Help resolve Member and Guest concerns or issues
Provide Welcome Home calls to Members and extend assistance with their vacation itinerary
Member and Guest service recovery Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses, and DVC Membership privileges
Display great working relationships with resort, vendors, and community partners
Transport Members and Guests with the use of a Company vehicle upon request of a Leader

Basic Qualifications/You Have:

1+ years of customer service experience, preferably in hospitality, sales, or guest relations
Excellent interpersonal and communication skills (in-person, phone, and virtual interactions)
Ability to provide exceptional Guest service and create a welcoming atmosphere for Members and Guests
Strong organizational skills and attention to detail to assist with sales center operations and guest interactions
Strong problem-solving and conflict-resolution skills to address and resolve Member and Guest concerns effectively
General understanding of vacation ownership concepts and the sales process within the timeshare industry

Preferred Qualifications:

Fluency in spoken and written Japanese
Proficiency with iOS and Android operating systems, including iPad usage
Experience using chat platforms such as Microsoft Teams, instant messaging, or similar communication tools
Familiarity with booking systems for hotels, travel, or appointment scheduling
Experience working with scheduling software like Outlook, Google Calendar, or industry-specific systems
Basic knowledge of Excel or other data management tools for organizing reservations and tracking information

Education:

High School diploma or equivalent

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

The pay rate for this role Kapolei, HI is $18.66 to $24.65 per hour. A performance incentive may be provided as part of the compensation package and will align with our sales revenue targets and focus on overall team performance.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Development, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Development, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.