Group & Event Services Manager, Disney Cruise Line

Job ID 10107498 Location Singapore, Singapore Business Disney Experiences Date posted Nov. 26, 2024

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Job Summary:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Signature Experiences

Disney Signature Experiences (DSE) is a segment of Disney Experiences offering family travel and leisure experiences beyond theme parks. The Group, Events & Services Team under DSE focuses on planning, executing and coordinating premier experiences for all contracted groups, marketing & media events, special services, VIPs and weddings for Disney Cruise Line and A&E.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line (DCL) has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and eight more ships on the way by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

The Group & Event Services Manager role is responsible for contracting, planning, strategizing and managing contracted groups and related events. In addition, this role oversees all reservations for DCL Agent Education Programs (AEP) and Trade Familiarization (FAM) cruises.

There may be a need to flex across various teams within the Groups, Events & Services department that include Marketing & Media, Special Services, VIP Guest Services and Weddings. This is a high profile, high-capacity role that interacts directly with senior leadership across the company.

This role requires the person to be flexible in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel.

Responsibilities:

Provide leadership to hourly Cast Members responsible for the planning, operation and execution of Group Services on behalf of Disney Signature Experiences and Disney Cruise Line
Provide strategic direction and coordination of events while offering a one stop shop service model
Develop custom cruise program itineraries for groups and full ship charters

Required Experience:

Minimum 6 years of professional experience in group sales, services and/or corporate event management within the travel industry
Preferred minimum 3 years’ team leadership experience, both with direct reports and team members
Proven success working with levels of leadership and support teams. Demonstrated ability to exceed demands of various internal stakeholders

Required Skills:

Strong and proven leadership and collaboration skills
Capability to plan complex itineraries, take initiative, and work independently while keeping key stakeholders informed
Talent for developing and sustaining internal partnerships and work with variety of teams across the organization to plan and deliver exceptional experiences for Guests
Ability to prioritize multiple, changing projects in high-pressure environment
Experience managing multiple projects with strong time management and prioritization skills
Collaborate with key contributors to develop and execute project plans, ensuring timely decision making and end-to-end accountability for project deliverables
Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies used
Effectively communicate verbally and in writing with all levels of the organization
Ability to maintain an elevated level of confidentiality

Schedule Requirements:

Flexibility in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Experiences.

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