Sr Revenue Management Analyst

Job ID 10081367 Location Singapore, Singapore Business Disney Cruise Line Date posted Jul. 23, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Disney Cruise Line Sr. Revenue Management Analyst – Singapore

Our shoreside Cast Members support Crew Members and strategy efforts for our fleet of six ships and growing. Chart the course for an incredible career journey with Disney Cruise Line!

We Are…

Disney Cruise Line Revenue Management is responsible for fleet-wide pricing, revenue planning, and inventory control.
The Sr. Revenue Management Analyst is the resident expert of their ship and its revenue strategy, and of the fulfillment process for Internal Requests for Guest Staterooms (IRGS). IRGS is the term used for business travel on DCL ships by Cast Members and vendors.

The Sr. Revenue Management Analyst is responsible for enacting a selling strategy, supporting pricing decisions that meet revenue goals, and working with other shoreside teams to ensure that each guest and IRGS reservation is paid in full and assigned a stateroom so the pier and onboard teams can provide a seamless guest experience. They are also responsible for developing and supporting ship specific reporting and onboard pricing strategies.

Position Responsibilities:

Partner with Revenue Manager on inventory control strategies and implement real-time inventory controls in SeaWare, Disney Cruise Line’s reservation system, including opening and managing promotional offers
Use SeaWare to book IRGS reservations, view inventory, adjust selling limits, assign staterooms, apply payments, apply manual adjustments, and void fees
Monitor exception reports and/or the IRGS system to ensure guests, vendors, and Cast have fully paid applicable deposits and balances, as well as ensure policies are being followed
Partner with various shoreside and shipboard teams to problem solve challenges, apply Guest Communications vouchers to reservations, and process IRGS
Work with shipboard and RM team to block rooms for maintenance and IRGS while minimizing impact to guests and revenue
Analyze onboard spend to make pricing, product, and inventory recommendations
Partner with multiple departments to conceptualize new shipboard product offerings by providing data backed insights, potential financial impacts, and pricing recommendations
Track and report onboard activity bookings to provide insights into the business and recommendations to improve utilization and take rates
Produce local reporting including developing and maintaining tracking for key metrics by market
Collaborate with Revenue Manager to generate group quotes for Sales team
Answer IRGS system questions and provide guidance to users, and assist with testing and feedback of new tools and processes
Provide back-up support for Revenue Manager in evaluating Revenue Management System pricing recommendations
Apply data analysis and strategic thinking to ad hoc projects to support team priorities
Evaluate existing processes and reports and suggest, develop, or implement improvements

Basic Requirements:

Demonstrated Excel and PowerPoint proficiency
Strong oral and written communication skills
Curiosity about using data to answer questions and communicate recommendations
Self-motivated and detail-oriented, with the ability to quickly learn new systems and processes
Proven success collaborating with a range of partners
Strong sense of responsibility, ownership, and pride in delivering quality results
Bachelor’s degree in Business, Finance, Economics, Industrial Engineering, or related field, or equivalent experience

Stand Out:

Revenue Management, Pricing, or Cruise Industry experience
Experience working with Seaware or other inventory control system

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia), which is part of a business we call Disney Cruise Line.

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