Project Hire/Internal Assignment Lead Technical Project Manager

Job ID 10089100 Location Orlando, Florida, United States Business Disney Experiences Date posted Aug. 08, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

The Technology & Digital team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience and Hey, Disney!

The Lead Technical Program/Project Manager will identify, plan and coordinate a set of related projects within a program, to manage their interdependencies in support of specific business strategies across the Commerce Technology Portfolio and Program. This role sits with the 3PO Team which is responsible for program/project technical project management, project financial management, and program strategy, partnering with Technology, Product, and Design to plan and deliver against our strategic objectives.

This is a 24 month Project Hire/Internal Assignment and is a hybrid role that sits in Orlando, FL.

Primary Responsibilities

Drives Program/Project deliverables

Develops strategic planning and prioritization for S/VP portfolios with their leader(s) and Finance; establishes and refines deliverables for key finance milestones (Long Term Plan, Annual Capital Plan, Annual Operating Plan)
Facilitates evaluation and alignment on the delivery of rationalized and prioritized S/VP program input to forecasts in alignment with key parameters (financial targets, ramp-up plans, project priorities etc.)
Identifies risks and opportunities, taking a proactive approach to problem solve; shares reporting & insights with a point of view to make actionable recommendations to Executives on behalf of the Portfolio & Program Strategy team.
Produces monthly expense and capital forecasts, roll-up each forecast by line of business for submission to Finance and/or other business leaders.
Researches and provides cause of change for variances; delivers monthly/quarterly financial & portfolio updates.
Maintains a continuous view of resource demand and capacity across the program; proactively partner with Tech & Digital leadership to plan for leveled resource allocation across development and sustainment activities.
Ability to liaison / translate financials and objectives for T&D leaders, business partners, Finance, Sourcing & Procurement, etc. to tell the ‘story’ behind the numbers.
Recommends prioritization and rationalization decision-making with leaders.
Fosters & evolves partnerships and communication with leaders, Finance, and other related teams to collaborate across the projects for deliverables.

Establishes & maintains an area’s Technology and Digital roadmap, partnering with the area leaders. Engages with a diverse set of team members and executive partners to gain an understanding of business strategies and align with Technology solutions.
Partners with Technology & Digital leaders on product capabilities, understanding uncommitted and/or committed value

Undertakes program/project planning

Identifies, plans, and coordinates a set of related projects within a program, to manage their interdependencies in support of specific business strategies
Develops and implements long-term goals and objectives to achieve the successful outcome of the program
Participates in the annual budgeting and operating plan to support the program
Build strong business relationships in order to define strategic plans and product roadmaps

Manages execution of program/project

Coordinates and facilitates delivery of program objectives
Ensures timely completion of tasks, maintaining program schedule and target dates
Leads and directs high-priority matrix projects, which often require considerable resources and high levels of functional integration and interaction with project sponsors and teams
Conducts program meetings at leadership and/or executive director levels
Develops and manages a project change control process as needed to ensure project team operates within the scope of change approval process
Provides input and feedback to program team members
Identifies and evaluates the risks associated with program activities and takes appropriate action to mitigate the risks
Continually reviews available resources to maintain first-hand knowledge of where resources can be best allocated; reevaluates current resources to determine project resource surplus and shortfalls

Prepares and executes program/project communication

Ensures all program/project stakeholders receive orientation and appropriate training in accordance with organizational standards
Communicates with clients and other stakeholders to gain support for the program or specific projects, and to solicit input to improve the program
Liaises with managers to ensure the effective and efficient program delivery

Conducts regular program/project status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view
Works collaboratively with development staff and support staff to maintain thorough knowledge of capabilities, and to ensure precise communications between project teams and stakeholders
Creates program presentations and reports for executive leadership, program sponsors and stakeholders

Skills, Knowledge, Experience, Education, Licensure

Required Qualifications & Skills

7+ years of Program/Project management experience (such as: Project Lead, SCRUM Master, Agile Coach) working with technical teams developing enterprise class solutions
Technical project management expertise for a global or national brand(s), working closely with technology, creative and user experience teams
Hands-on experience with practices such as Agile, Lean, Kanban, Waterfall as well as extensive experience with pragmatic blending of styles to facilitate collaboration and delivery
Ability to understand architectural and technical aspects of projects
Excellent organizational, communication (written and verbal) and time management skills with attention to detail
Experience with Agile Application Lifecycle Management and development tools like JIRA, Confluence Wiki
Understanding of Agile technical practices, DevOps and testing concepts (CI/CD, TDD)
Experience in coaching and mentoring teams on project management practices including Agile, Lean, Kanban, Waterfall
Experience with budget tracking and complex cost-benefit analysis
Experience managing and prioritizing projects within the program and working seamlessly with various teams and stakeholders in a matrix organization
Experience working in a team-oriented, collaborative environment

Ability to influence negotiations to achieve a favor outcome for both parties.
Demonstrated analysis/assessment capabilities; Self-motivated and dedicated to performing above expectations.
Demonstrated ability to drive complex forecasts & capacity plans and to effectively communicate risks and dependencies to leaders and business partners.

Preferred Qualifications

Technical project management experience in software development
Project Management Professional (PMP) Certification
Agile Certifications (CSM; ACP; CSPO; SAFe; LeSS)

Education

Bachelor's degree in Information Technology, Business or related field and 7+ years of Program/Project management experience (such as: Project Lead, SCRUM Master, Agile Coach) working with technical teams developing enterprise class solutions
Or Master’s Degree in Information Technology, Business or related field. and 5+ years of Program/Project management experience (such as: Project Lead, SCRUM Master, Agile Coach) working with technical teams developing enterprise class solutions

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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