Mgr-Site Reliability Engineering

Job ID 10101530 Location Orlando, Florida, United States Business Disney Experiences Date posted Oct. 08, 2024

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Job Summary:

Manager-Site Reliability Engineer

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Commerce Shared Services organization within Technology & Digital for Disney Experiences. It works closely with Technical Operations and Product Delivery teams.

The Manager- Site Reliability Engineering will report to the Senior Manager – Site Reliability Engineering.

About The Role & Team:

This is a people leadership role over a strong team of site reliability engineers. You will enable this team by defining, measuring and improving service levels for the team and for the portfolio of applications supported by the team. This team needs a strong mentor who can help develop and execute specific reliability plans in line with the business strategy of DX Tech and Digital.

What You'll Do:

Oversee finances and budgets in MyPPM, ensure accurate billing processes, and contribute to forecasting and accrual processes to maintain financial integrity and support organizational objectives
Work with the vendor management team to maintain the optimal mix of cast members, contractors and managed services to support the required work
Manage the work of your team in Jira and maintain documentation in Confluence
Lead the evolution of DevOps practices within the broader team framework, guiding others in leveraging this culture to enhance observability practices
Manage the SRE team to deliver monitoring and observability for the development and business users as needed
Work with development teams to develop and manage mutually agreeable service levels for all critical business applications
Drive teams to consult, design, build, and support development pipelines, automate infrastructure and operations, build telemetry for monitoring, engineer high-reliability and reinforce best-practices to secure company data
Lead your team to develop and grow all aspects of technology engineering skills using Amazon Web Services and Google Cloud Platform for container, virtualization and serverless based workloads
Develop and advocate strategic directions for reliability, observability and recovery and bring practical knowledge on systems, network, operational excellence and application stability, security, performance, and capacity management
Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope
Proactively track and assess new technologies across the industry to inform strategic decision-making and recommendations

Required Qualifications:

Minimum 8 years of related work experience
Demonstrated leadership in implementing observability principles across complex systems and environments, fostering a culture of reliability and resilience
Extensive experience with modern software delivery tools, including GitHub, GitLab, Harness.io, LaunchDarkly, AWS Code Deploy and Azure DevOps and with optimizing workflows and ensuring seamless deployment processes
Proficiency in designing and managing highly scalable and resilient infrastructure using configuration management and orchestration tools such as Terraform, Cloud Formation, Ansible and Chef, driving operational excellence and efficiency
Preferred not required: Leveraging AI for predictive insights, driving measurable continuous improvement in system reliability
Outstanding communication and leadership abilities, to ensure effective growth and development of team
A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors
An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging

Required Education:

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

#DISNEYTECH

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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