Director, Tech Operations

Job ID 10107827 Location Orlando, Florida, United States Business Disney Experiences Date posted Jan. 10, 2025

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Job Summary:

“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive experiences to consumers through our Parks & Resorts worldwide, Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise. Our global team is comprised of nearly 3,000 professionals across technology, product, data, and operations functions, focusing on the development and implementation of digital technology strategies for our businesses around the world.

This Director, Tech Operations is responsible for vision, leadership, planning, support and implementation of high performance and high availability systems spanning all aspects of Disney Experiences’ Commercial portfolio of 1000+ applications. Business areas this position will support include Disneyland, Walt Disney World, Disney Consumer Products, License & Publishing, and International. The team is responsible for the infrastructure provisioning, incident management, continuous integration/delivery pipelines, and continuous technical modernization.

This role will work closely with Technology and Business executives to align to the strategic goals and objectives that achieve a rock-solid production environment. Will lead strategy, implementation and continuous improvement of systems and processes to achieve and maintain very high availability, scalability and performance across the suite of applications. This leader will possess deep technical understanding of system architecture, automation, monitoring and incident management. Will have strong focus on software engineering practices and very close collaboration with development teams. It will also work closely with Security and Compliance to ensure that team processes, systems, and ongoing development are meeting all requirements and guidelines and helping drive development and project teams to address findings and vulnerabilities. Last, this role will lead proactive initiatives that provide greater insight to production that help. This role will report to the VP, Technology.

The Company uses several different technology stacks, so it will be critical to have a strong understanding of core infrastructure fundamentals and expertise in two or more cloud-based technologies.

What you will do:

This role is responsible for vision, leadership, planning, support and implementation of high performance and high availability systems spanning all aspects of Disney Experiences’ Commercial portfolio of 1000+ applications. Business areas this position will support include Disneyland, Walt Disney World, Disney Consumer Products, License & Publishing, and International. The team is responsible for the infrastructure provisioning, incident management, continuous integration/delivery pipelines, and continuous technical modernization.

This role will work closely with Technology and Business executives to align to the strategic goals and objectives that achieve a rock-solid production environment. Will lead strategy, implementation and continuous improvement of systems and processes to achieve and maintain very high availability, scalability and performance across the suite of applications. This leader will possess deep technical understanding of system architecture, automation, monitoring and incident management. Will have strong focus on software engineering practices and very close collaboration with development teams. It will also work closely with Security and Compliance to ensure that team processes, systems, and ongoing development are meeting all requirements and guidelines. And also helping drive development and project teams to address findings and vulnerabilities. Last, this role will lead proactive initiatives that provide greater insight to production that help.

The Company uses several different technology stacks, so it will be critical to have a strong understanding of core infrastructure fundamentals and expertise in two or more cloud-based technologies.

Required Qualifications & Skills:

10+ years of experience leading high performing technology teams building, deploying, and maintaining scalable and resilient enterprise solutions with multiple cloud providers
7+ years proven experience/success leading high performing teams that maintain development pipelines and provide production support
5+ years in a technology executive role
5+ years as software development manager for large scale customer facing applications for mobile (iOS and Android) and web
Experience with highly virtualized environments; cloud technologies, both public and private (AWS, Google Cloud Platform, etc.)
Demonstrated ability to deliver solutions on-time and on-budget
Proven ability to manage and facilitate annual operating budget and strategic planning
Demonstrated ability to manage the day-to-day tasks of diverse teams, while effectively influencing executives on key decisions and direction
Proven ability to inspire, motivate, and lead a team to produce quality work in the development of solutions
Demonstrated inclusive leadership that embraces diversity
Demonstrated ability to connect and influence others to achieve organizational priorities
Demonstrated ability to develop teams and mentor staff
Demonstrated ability to develop geographically and otherwise diverse highly technical teams
Ability to communicate effectively to executive leadership in both business and technology roles
Demonstrated exceptional critical thinking, strategic planning, and process management skills
Excellent written and verbal communication skills
Excellent presentation and group dynamics skills
Demonstrated excellence in client/partner relationship management with senior executives
Bachelor’s degree or equivalent required

Preferred Qualifications:

AWS Professional certification; Solutions Architect, DevOps, or equivalent working experience
Experience in large scale distributed systems, their development, operations, observability
Prior experience with eCommerce technology
Experience with ITIL

Required Education:

Bachelor’s degree or equivalent required

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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