Associate Visual Media Systems Specialist (IA)

Job ID 10111668 Location Orlando, Florida, United States Business Walt Disney Imagineering Date posted Feb. 04, 2025

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Job Summary:

At Disney Live Entertainment, we craft captivating entertainment experiences through collaborative storytelling and innovation. Our team spans a multitude of disciplines, from technical directors to choreographers, to bring magical worlds to life across various platforms worldwide. Join us and become an integral part of our team supporting Walt Disney Parks & Resorts by delivering exceptional video editing and graphics production systems. As a Visual Media Systems Specialist on the Visual Media Production team, you'll not only contribute to delivering world-class content but also innovate creative technology solutions for immersive experiences.

About the Role

As an Associate Visual Media Systems Specialist on the Visual Media Production team, we not only contribute to delivering world-class content but also innovate creative technology solutions for immersive experiences.

This is an internal assignment reporting to the Visual Media Systems Manager

What You Will Do

Smartsheet Development and Support

Develop, customize, and optimize Smartsheet solutions to support workflow optimization and tracking.
Troubleshoot issues related to Smartsheet functionalities, including formulas, automations, integrations, and user permissions.
Design and implement Smartsheet dashboards and reporting tools for real-time tracking of project and financial data.
Work closely with cross-functional teams to understand their needs and translate them into efficient Smartsheet solutions.
Provide one-on-one and group training sessions to ensure users are proficient with Smartsheet tools and workflows.
Serve as the primary point of contact for all Smartsheet-related inquiries, offering timely and effective technical support.
Maintain documentation of Smartsheet configurations, workflows, and best practices for internal reference.

Desktop Support

Provide robust technical support for both Windows and MacOS desktop systems, NAS, RAID, and network servers.
Assist with software installations, updates, and troubleshooting across multiple platforms.
Manage hardware inventory, including tracking, deployment, and maintenance of devices.
Provide on-site and remote support to quickly resolve user issues and minimize disruptions.
Create and update documentation for troubleshooting steps and IT policies to streamline support processes.

Enhance Workflow

Collaborate with creative teams to develop streamlined technical processes tailored to specific project needs.
Contribute to motion graphics collaborative workflows and utilize tools like Adobe Creative Suite, Unreal, Autodesk Maya, and Cinema 4D.

Technology Integration

Setup and support Windows/MacOS computer workstations and shared storage solutions to facilitate collaborative work environments.
Install and configure software tools and plugins to enhance creative and technical workflows.
Manage integration of third-party applications with existing systems to ensure seamless compatibility.

Required Qualifications & Skills

Advanced proficiency with Smartsheet, including formulas, automations, dashboards, and development.
Understand desktop/server hardware, professional video IO hardware, web streaming technologies, and codecs.
Proficiency in troubleshooting Windows and MacOS systems.
Hands-on experience with NAS, RAID, and network server support.
Familiarity with network troubleshooting tools and techniques.
Understand video editing workflows from acquisition to delivery, ensuring seamless operations.
Strong organizational skills and able to manage multiple projects and assignments.
Strong knowledge of file systems, permissions, and data organization strategies.
Ability to troubleshoot complex hardware/software integrations in a fast-paced environment.
Knowledge of industry-standard video and audio production formats and their technical requirements.

Preferred Qualifications

Experience in a live video production environment.
Knowledge of IP Video Transport (RTMP, NDI) and CDN services.
Knowledge of motion graphics workflows and rendering pipelines.
Strong capability in implementing IT best practices in a creative or studio environment.
Experience with video production tools such as Adobe Creative Suite, Unreal Engine, and Autodesk Maya.

Education

Bachelor's degree in a technical field or equivalent work experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney Imagineering:

Founded in 1952 as WED Enterprises to design and build the world’s first theme park — Disneyland — Walt Disney Imagineering (WDI) is where imagination and creativity combine with cutting-edge technology to create unforgettable experiences. WDI is the creative force that imagines, designs and builds all Disney theme parks, resorts, attractions and cruise ships worldwide. Imagineering’s unique strength comes from its diverse global team of creative and technical professionals, who build on Disney’s legacy of storytelling to pioneer new forms of entertainment. The Imagineers who practice this unique blend of art and science work in more than 100 disciplines to shepherd an idea all the way from “blue sky” concept phase to opening day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Entertainment Productions, which is part of a business we call Walt Disney Imagineering.

Disney Entertainment Productions is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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