Product Manager II – Commerce Performance & Insights

Job ID 10099597 Location New York, New York, United States / Santa Monica, California, United States / San Francisco, California, United States / Seattle, Washington, United States Business Disney Entertainment & ESPN Technology Date posted Sep. 09, 2024

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Job Summary:

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also redefining Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and pioneering capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

At Disney Entertainment, we are experiencing dramatic growth, reaching 225M total subscriptions globally across our streaming product portfolio. As we continue growing across all our streaming services (Disney+, Hulu, ESPN+, and Star+) we are looking for a product management leader that thrives in a dynamic, fast-paced environment and can meet opportunities and challenges head-on.

Job Summary
We’re seeking a Product Manager II - Commerce Performance & Insights to support building tools and capabilities for real-time monitoring and alerting across our Commerce, Growth, and Identity systems. These large scale, distributed systems include a payments system that processes billions of dollars of transactions annually, a fraud system that can provide threat assessment under 20ms, a Pay-Per-View system that enables purchasing of hundreds of Live products per second and so many more. Also, you will assess the performance of these systems and provide insights that benefit the customers and the business. Additionally, in this highly visible role, where you’ll be working cross-functionally with product managers, engineers, etc.

The Commerce platform at Disney Entertainment has experienced tremendous growth - supporting over 80 countries and 20+ currencies. Yet, we’re still early on our mission to provide entertainment around the world and project significant growth ahead. We’re looking for an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing “out-of-box” ideas. Being part of a driven and enthusiastic team on growing products, you will get to make a direct material impact on the future of The Walt Disney Company.

Responsibilities:

Design and build automated real-time dashboards to monitor and track performance of commerce systems
Create and embed trigger-based alerts for anomaly detection in real-time dashboards, and identify critical issues impacting performance of systems
Improve ways to capture data into existing tools like Adobe Analytics, Looker, Tableau etc.
Partner with engineering teams to investigate, troubleshoot and resolve anomalies, and restore system health
Collaborate with product to provide insights and recommendations to improve the performance of core systems, and enhance customer experience and business value
Establish critical metrics for performance of key systems, and develop a regular cadence to review them with senior leadership

Basic Qualifications

A minimum of 3 years of relevant work experience within direct-to-consumer, e-commerce, finance/fintech, media, and/or subscription services in domestic and/or international markets
Bachelor’s degree and/or equivalent work experience
Experience with data visualization to demonstrate and explain trends, patterns, outliers etc. to both technical and non-technical audiences
Experience with processing large, complex data sets, and deriving actionable insights from the data
Expertise with structured or unstructured databases, and data processing languages such as SQL and Python
You can weave data into a narrative and tell a story, and recommend constructive next steps
Strong written and verbal communication - from small group discussions to group presentations, and through strong product analytics memos that help drive alignment across multiple teams
Experience with anomaly detection, machine learning, and artificial intelligence capabilities at a large scale is a plus

The hiring range for this position in Santa Monica, CA and Bristol, CT is $114,900 to $154,100per year, and in NYC and Seattle is $120,300 to $161,300 per year and in San Francisco $125,800 - $168,700 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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