Coordinator, Sales Enablement

Job ID 10109421 Location New York, New York, United States Business Disney Entertainment Date posted Jan. 06, 2025

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Job Summary:

At Disney, we‘re storytellers, making the impossible, possible. We deliver unparalleled creative content to audiences around the world. We do this through cutting-edge technology and by pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks.

Disney Advertising Sales drives the advertising revenue across platforms for the entire media portfolio – including ABC, ESPN, Hulu, Freeform, FX, National Geographic, Disney Channels Worldwide, and more. The Sales Enablement teams mission is to provide unified client service experience with ease and automation to drive revenue more effectively. Our Portfolio Support team provides Tier One support, Learning and Communications across the many systems that are used by Disney Advertising portfolio.

We are a group of creative problem-solvers and collaborators, who aren’t afraid of the unknown. We love to learn, and we ask smart questions to devise viable, revenue-driving solutions in this fast-paced, dynamic environment.

Job Summary

The successful candidate has knowledge of the advertising industry; is support focused, a driven self-starter with strong training, communication skills, and a technology mindset.

This Coordinator will partner with the Portfolio Management team, Audience & Automation team, Salesforce Ad Platform team, as well as other teams within the Business Operations Organization to ensure successful support, training and communications across linear, addressable, policy, and CRM. Individual’s responsibilities include, but are not limited to:

Develop a deep understanding of the current system platforms used by Disney Advertising to successfully support the applications.
Establish trust as the go-to partner for all Linear, Addressable, Policy, and CRM users, with a primary focus on the sales team.
Assist in the Linear, Addressable, Policy, and CRM user support request process that are submitted via the designated support channels.
Investigate reported user issues to pinpoint root causes and propose potential solutions.
Document and escalate system problems and bugs to the appropriate technology resources.
Champion best practices and capabilities to enhance the user experience within applications.
Collaborate with the Portfolio Management team to stay current on the Salesforce Roadmap features and functionality.
Analyze user adoption trends and offer feedback to the Portfolio Management team for necessary improvements.
Engage in cross training with peers on Linear, Addressable, Policy, CRM, and other platforms as required.
Familiarize with KPI and analytics to support training and product needs.
Enhance and streamline communication to sales teams regarding new releases, updates, and issues in collaboration with counterparts and leadership, ensuring consistent messaging to the user community.
Organize feedback sessions with user community to continuously enhance training and support of the application.
Support materials and tools essential for onboarding new users and existing users, fostering enthusiasm for system training and the tool.
Aid in the coordination of planning and scheduling of training sessions in coordination with Portfolio Management team.
Support the creation and documentation of training materials so they are in a concise and learner friendly manner.
Serve as a trainer for the Linear, Addressable, Policy, and CRM tool set.
Champion best practices partnering with Ad Platforms and across Sales Enablement

The individual reports to the Manager, Portfolio Support.

Requirements

Preferred 1 year of experience in Sales Analytics, or Planning/Ad Operations
Preferred 1 year of experience with Salesforce and analytics
Exposure to/experience with ad sales and ad tech
Track record of collaboration, consensus-building and project management across functional areas and levels of seniority
Knowledge of and enthusiasm for emerging media and technology
Excellent analytical skills (Excel) with the ability to present complex data simply (Salesforce dashboards, PowerPoint)
Practical, with ability to prioritize work and make a recommendation based on analysis and input from stakeholders.
Adept at simultaneously managing multiple work streams and prioritizing work that has the most impact and urgency.
Excellent interpersonal skills
Excellent verbal and written communication skills
A flexible team member who is willing to jump in as needed.
Bachelor’s Degree

#DISNEYADVERTISING

The hiring range for this position in New York is $61,200.00 to $74,800.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment:

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Advertising Sales, LLC, which is part of a business we call Disney Entertainment.

Disney Advertising Sales, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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