Senior Manager, Research Operations (Disney Entertainment)

Job ID 10103446 Location New York, New York, United States Business Disney Entertainment Television Date posted Oct. 21, 2024

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Job Summary:

Disney Entertainment’s Research, Insights and Analytics team fuels the art of storytelling through data and advanced analytics solutions. Harnessing first, second-, and third-party data to experiment and innovate, RIA helps drives decision-making for TWDC’s Entertainment Brands and Content, deeply studies the marketplace and competitive landscape, and supports driving monetization through advertising and distribution. RIA works with many teams across Disney, including but not limited to Networks & Distribution, Strategy, Creative, Finance, Marketing, Business Operations, Streaming, and PR – to deliver data insights that help inform and guide business decisions and strategy.

Job Summary:

The Sr. Manager, Research Operations will collaborate cross-team (for Research, Insights & Analytics) and cross-functionally with groups and stakeholders from business units across Disney Entertainment to lead and organize general administration of a portfolio of research projects, assist in managing departmental operations, and help elevate industry and strategic business insights for executive decision support.

The Sr. Manager, Research Operations will coordinate and support multi-disciplinary research teams to lead the startup and ongoing program / project management of ad hoc and recurring research initiatives and reporting. Lead design and implementation of strategic resource planning and analysis, including tracking of RIA research budgets and personnel time allocation, and manage consolidation of insights into executive deliverables, in support of Executive Vice President of RIA’s departmental planning and functioning. They will collaborate cross-functionally to cohere and synthesize business-oriented, research-driven insights for executive decision support.

Responsibilities:

Provide high level project management support to Research leads across Content, Consumer, and Marketplace Research
Assist in implementation of best practice program management processes, initiate and run project events (kickoffs, research collaboration meetings, workshops, socialization planning)
Own project documentation and records; review and communicate risks, issues, and progress to reach program / project deadlines to executive sponsors and stakeholders; act as primary project point of contact and ensure RIA project portfolio is actively socialized
Define existing team processes and identify areas needing improvement. Introduces new business processes and produces documentation, tools, and training to support adoption.
Implements the tools required to collect and measure relevant data, identify key team performance indicators, and produce data-driven analyses of critical functions and capacity.
Introduces new business processes to the organization and produces documentation, tools, and training to support adoption.
Creates rubric and departmental process for assessing current research vendors and exploring / evaluating new vendors that are innovative in their approach to multiplatform insights
Creates narrative presentations for departmental operations (budget, goal planning, etc.)
Strong analytical thinker capable of translating complex data outputs and entertainment and media distribution industry analysis, linkages, and trends into senior executive-ready insights
Draft executive memos and reports with authority, business purpose, and data-driven narrative, with deep understanding of our business models and outcomes
Monitor industry landscape research and news, supervise industry-focused analyst

Basic Qualifications:

Minimum 8 years media data analysis, research and project management experience
Background in Entertainment, Measurement, Consumer Research in large, matrixed consumer product or services company or Management Consulting
Expertise in project management software tooling e.g. JIRA, Smartsheet, Airtable.
Must live within a commutable distance to 77 West 66th St., NY. Position requires someone onsite 4+ days a week.
Substantial experience in project management and operational / process design
Strong communication and project organization skills with internal team and external stakeholders
Oriented towards advanced planning, organizing, directing and facilitation skills – resourceful and diplomatic
High proficiency with Excel & PowerPoint
Excellent data interpreter and business communicator with accuracy, persuasion, and polish (both verbally and in written / visual materials intended for distribution)
Highly organized, strong facilitation and soft influence skills with senior level colleagues

Preferred Qualifications:

Management Consulting media focus / intrapreneurial consultative problem-solving experience

Required Education:

Bachelor’s Degree

Preferred Education:

MBA or Masters in Applied Analytics, Operational Management

The hiring range for this position in New York, NY is $124,900 to $167,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment Television:

Disney Entertainment Television is a collection of renowned content brands at The Walt Disney Company creating original entertainment and news programming for the company’s streaming platforms Disney+, Hulu and Star, and its broadcast and cable networks. Its extensive portfolio is comprised of ABC Entertainment, ABC News, ABC Owned Television Stations, Disney Branded Television, Freeform, FX, Hulu Originals, National Geographic Content and Onyx Collective, in addition to Disney Television Studios, which include 20th Television, 20th Television Animation, ABC Signature and Walt Disney Television Alternative. Responsible for over 4,500 hours of programming a year across more than 300 programs of all genres, Disney Entertainment Television’s creative brands are at the forefront of groundbreaking storytelling, captivating audiences and generating critical acclaim. In 2023, Disney Entertainment Television’s programming excellence earned 163 Emmy® nominations across daytime, primetime, news & documentary, and children’s & family categories.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with American Broadcasting Companies, Inc., which is part of a business we call Disney Entertainment Television.

American Broadcasting Companies, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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