Business Process Manager, Business Operations

Job ID 10104884 Location New York, New York, United States Business Disney Direct to Consumer Date posted Nov. 19, 2024

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Job Summary:

This role will collaborate cross-functionally with the Business Operations team, the entire Disney Entertainment organization, as well as groups & stakeholders from business units across The Walt Disney Company, to generate scalable, efficient, & replicable process improvements & project efforts across the organization.

This individual will lead project management and process improvement efforts, identify improvement opportunities, design new workflows, & define technical requirements for new systems, features, & integrations. The individual will also effectively track the execution, communicate the status, & help deliver on these multiple interconnected projects throughout the business. The successful candidate will blend strong business & process expertise with effective stakeholder management, project management, & communication skills.

WHAT YOU’LL DO

PROCESS DESIGN & MANAGEMENT

Lead business process creation and optimization projects for the Business Operations group, working across the organization to help streamline our business process and ensure the successful launch of our product globally
Manage select critical business processes to ensure business continuity and proper management; optimize and continuously improve as required
Design and implement key performance indicators and metrics, establishing tracking and communication protocols
Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of relevant KPIs
Work closely with product managers to ensure seamless integration of software solutions; Coordinate with stakeholders and users to gather detailed product integration requirements
Collaborate with Finance team to establish cost and efficiency measurements and create plans for optimization
Work with the data analytics team to ensure reporting for volume, efficiency and other relevant KPIs and metrics. Define and establish accurate coverage measurements for content assets
Optimize process for capturing data and reduce reporting complexity
Standardize request methods and build processes to enable self-service.
Support program managers in setting up workflows for new projects and stakeholders.
Establish efficient standards and guidelines

Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility and predictability across all Disney DTC projects
Create tools, reports, and processes to effectively communicate project status to all stakeholders.
Execute and deliver in a highly matrixed and distributed environments

PROJECT MANAGEMENT & BUSINESS OPERATIONS

Project management of initiatives including establishing project plan, tracking progress, & documenting milestones
Implementation & documentation of business processes across multiple stakeholders
Translate policies & key decisions to executive memos & process documentation to support a number of functions including customer service, legal, finance & marketing

Other duties as assigned & as necessary to support a growing operation & product launch schedule
Create, communicate and manage detailed project plans, dependencies, resource plans, schedules and deadlines
Partner with the various TWDC business units in order to effectively track projects across those organizations that impact the Disney DTC service
Other business operations duties as assigned & as necessary to support a growing operation & product launch schedule
Strong presentation skills and ability to develop comprehensive project plans of all scope sizes and functions

WHAT TO BRING

Track record that shows you’re ready to excel in meeting the extraordinary challenges of this role (5+ years in similar roles in technical, consumer-facing environments with a digital marketing focus)
Ability to develop professional presentations that communicate, track, and illustrate project health as well as process flow recommendations and other key deliverables
Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market and support scalability
Experience with Lean/Six Sigma methodology
Experience working in and leading cross-functional projects
Development and execution of project plans according to project methodologies
Good communicator, able to work with, influence and align with multiple stakeholders
Flexible and able to find the right balance between structured problem analysis and project management and agility to deal with a fast-paced environment
Ability to communicate effectively on a regular cadence to executive management on overall program health
Strong attention to detail
Expert knowledge to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions

Excellent people management skills, including the ability to influence a wide range of audiences
Creatively and collaboratively disruptive
Strong negotiation and issue resolution skills
Self-motivated, high-energy, tenacity
Ability to determine resource needs and recommend solutions

NICE-TO-HAVES

Personal affinity for the brands and franchises of The Walt Disney Company
BA/BS in business, computer science, other business/tech field or equivalent work experience
Six-sigma Black Belt

The hiring range for this position in New York, NY is $108,500.00 to $145,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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