Asset Protection Specialist

Job ID 10105193 Location New York, New York, United States Business Disney Store Date posted Nov. 04, 2024

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Job Summary:

Overview:

At Disney, we are storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts, and a cruise line to sports, news, movies, and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we are constantly looking for new ways to enhance and protect these exciting experiences!

We are seeking an Asset Protection Agent to aid the Disney Store Cast in supporting a safe and secure environment for Cast Members and Guests! This is accomplished through proactive deterrence, identification, and resolution associated with suspicious activity and potential unsafe behaviors.

This role reports to the Asset Protection Manager with daily oversight by Store Leadership.

This position is at our Times Square Disney Store in New York.

What You Will Do:

Act as a visible deterrent to potential risk at store entrances/exits and throughout the store to maintain high visibility while monitoring and responding to any escalated incidents of suspicious activity, unsafe behaviors, and other potential workplace security concerns
Use niche training related to Retail Counterterrorism and Workplace Security Programs to identify, deter, and report activity related to aggressive behavior, civil unrest protests, imminent threats, terrorism, etc.
Conduct onsite security and safety inspection and audits (in-person and via CCTV where applicable), respond to raised and identified risks to Store Leadership and Corporate Asset Protection
Support investigations through the use of exception based and POS reporting
Support emergency preparedness and crisis response programs to help mitigate potential impacts
Support Cast and Guest needs and promote a risk-adverse culture
Assist store Cast with response to Electronic Article Surveillance (EAS) activations when needed
Conduct camera and alarm monitoring, related incident notification, investigation, trend analysis, and case management documentation
Conduct Cast Member and vendor site access security screening related to bag/package/coat inspections
Act as Law Enforcement liaison and the security/safety point of contact for regional industry and partners
Demonstrate and act following Disney values, behaviors, and guidelines
Oversee third-party security teams to ensure seamless integration with internal security operations

Required Qualifications & Skills:

4-5 years of Asset Protection/Loss Prevention/Security/Guest Service experience
Attention to detail, ability to prioritize tasks
Proficient in the use of non-escalation/de-escalation techniques to mitigate both guest service and potentially life-threatening scenarios
Ability to clearly communicate with multiple business sectors as well as act as a liaison to internal and external security partners and Law Enforcement
Ability to initiate, manage and bring to conclusion, Safety & Security lead projects
Ability to lift boxes that weigh up to 40 pounds and climb a ladder
Availability to work a flexible schedule that meets the needs of the business including evenings, holidays, and weekends
Ability to take the lead when handling critical security/safety related incidents and make informed decisions
Comfortable presenting training & awareness collateral using 1 on 1 role plays and group settings
Valid Security Guard license issued within State of employment

Preferred Qualifications:

Detailed understanding of Asset Protection and Security procedures, regulations, and practices
Understands Safety practices and procedures
Experience utilizing physical security technology including retail CCTV systems, Access Control, 2-way communication devices, EAS systems
Experience analyzing Exception Based Reporting and POS data
Proficient in incident management/case reporting
Experience using Microsoft office suite
First Aid/CPR/AED certified

Education:

High School Diploma or equivalent required
Preferred degree within Criminal Justice, Public Safety, or similar related fields

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The pay rate for this role in New York is $16.50 to $23.92 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Store USA, LLC, which is part of a business we call Disney Store.

Disney Store USA, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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