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Assistant(e) Manager Parc Operations F/H/NB CDI

Job ID 10090551 Location Marne-la-Vallée, France Business Disneyland Paris Date posted Dec. 23, 2024
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Job Summary:

Disneyland Paris est la 1ére destination touristique Européenne, mais également un des plus grands pôles hôteliers de France.

 

Envie d’un nouveau challenge professionnel en management d'équipe?

Nous recherchons pour nos parcs à thème au sein de la division Parc Opérations (Séquence d'entrée Visiteurs, Attraction, Gestion de Flux, Propreté) des Assistants(es) Manager Parc Opérations.

 

En étroite collaboration avec le(a) Manager(e),ils/elles assurent l’organisation de l’activité auprès des équipes, sont garant(e) de l’animation de l’équipe et sont le lien au quotidien avec les différents intervenants opérationnels et supports.

 

A la tête d’équipe de minimum 100 collaborateurs, ils/elles contribuent à l’optimisation des résultats de l’activité quotidienne et la qualité de service attendue par nos clients.

 

Vos missions?

 

- Encadrer une équipe : organiser, suivre et contrôler le travail de l’équipe par une présence terrain et un dialogue permanent.

- Insuffler, en étroite collaboration avec son responsable, une motivation quotidienne aux collaborateurs.

- Assurer la formation et le développement des collaborateurs de l'équipe à l’aide de coachings réguliers et transmettre son savoir-faire technique et comportemental.

- Être le relais du management auprès des équipes et assurer la bonne communication des messages émanant de celui-ci.

- Garantir et faire respecter les procédures et les standards de qualité : rapidité, prestation d'accueil et qualité de service attendue par les clients, ainsi que les règles d'hygiène et de sécurité.

- Traiter les opérations quotidiennes du département (administratives et opérationnelles) et les adapter pour répondre aux besoins des clients.

- Alerter en temps réel des écarts de performances au regard des objectifs de productivité préalablement définis avec les services compétents (finance, optimisation, qualité...).

- Prendre les actions correctives nécessaires pour garantir la qualité du service/ produit et la satisfaction clientèle au quotidien.

- Participer aux projets de son secteur d'activité.

 

 Votre profil : 

 

  • Vous justifiez d’une expérience confirmée de minimum  3 ans en management opérationnel avec des équipes de minimum 30 collaborateurs dans le domaine du tourisme, du retail ou de la grande distribution.

  • Vous êtes à l’aise avec le Pack Office (Excel, Word, PowerPoint) et avez une appétence pour le digital.

  • Vous maitrisez le Français (C1 minimum) et avez au minimum un niveau intermédiaire B1 en Anglais

  • Une flexibilité horaire et jours de travail est nécessaire pour assurer le bon déroulement des opérations 

  • Le permis de conduire B depuis plus de 2 ans est souhaitée

 

Vous réussirez dans ce rôle si :        

 

  • Vous vous démarquez par votre aisance relationnelle et une excellente communication à l'oral et à l'écrit.

  • Structuré(e) et organisé(e), vous savez gérer, accompagner, développer et fédérer une équipe.    

  • Vous êtes force de proposition et orienté(e) solutions.    

  • L’excellence de service et la satisfaction clients sont au cœur de vos priorités.    

  • Vous êtes capable de vous adapter à un environnement en constante évolution.     

Informations complémentaires :

Poste basé à Marne la Vallée - Contrat CDI - Agent de maîtrise non cadre

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About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, our Cast Members work on stage or backstage, in hundreds of professions. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

Creating dreams carries with it many responsibilities. For our resort, long-term development must be rooted in a sustainable tourism model. We have made important social & environmental commitments, which we seek to implement with the continuous involvement of our employees and stakeholders.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Euro Disney Associes SAS, which is part of a business we call Disneyland Paris.

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Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

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