Account Manager (for Disneyland Paris)

Job ID 10105399 Location London, United Kingdom / Remote, United Kingdom Business Walt Disney World Resort Date posted Nov. 12, 2024

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Job Summary:

About the Role & Team

In this role supporting Disneyland Paris, you will be contributing to the overall hotel, ticket and revenue sales as defined in the annual operating plan and work to deliver against annual sales targets. You will also provide account management and promotion of sales and marketing to UK travel trade including retail, repackages and pan European OTAs with promotion of ticket only when appropriate. You will develop the delivery of annual sales and marketing plans and maintain effective management of key account partnerships throughout.

This role will require some UK and overseas travel including occasional travel to London office.

What You Will Do

Achieve set objectives which support the overall strategy of Disneyland Paris in the UK
Effectively manage key accounts at all levels including negotiation of all commercial terms and ongoing tactical initiatives, identifying growth opportunities
Undertake sales visits and representation with all existing and prospective key accounts, delivering a strong productive working relationship
Ensure constant communication of all relevant items to key partners
Monitor and report sales performance by account and channel with insights into the trade partner business, the market, competitor activity etc.
Coordinate marketing through the Travel Industry Marketing team as appropriate to improve sales and promotion opportunities as well as return on investment
Scope and implement strategic sales and marketing plans with key partners
Undertake presentations and training opportunities with partners as required
Input to the planning and forecasting process for annual operating plans and revenue targets
Attend and support key travel industry trade events, workshops, Fam trips and training events to represent Disneyland Paris in the UK
Continuously develop and maintain positive relationships with internal and external partners including but not limited to, Disney Destinations International and Disneyland Paris colleagues, trade partners and relevant industry contacts

Required Qualifications & Skills

Demonstrated sales experience in UK travel industry, including travel agency, online and/or tour is crucial
Experience of building effective relationships with both internal and external partners, both domestically and internationally
Experience in working in partnership with key accounts and building trust and commitment
Understanding of the various distribution channels in the travel industry
Large matrix organisation experiences preferable
Proven experience in key account management
Highly analytical and results driven with strong commercial and negotiation skills
Ability to optimally present both virtually and face to face
Ability to challenge the status-quo and bring new ideas
Strong organisational skills
Ability to work with speed and agility, manage own time but to also work and contribute to team
Computer literate (Word, Excel, Outlook and PowerPoint); adept in use of video conferencing tools such as Zoom
Strong written and spoken English for business use, with French language skills beneficial

Additional Information

Flexibility for some UK, European or international travel may be required
Contribution to ad-hoc projects as the business requires
Flexible hours may be required to meet business needs
Driving license required

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call Walt Disney World Resort.

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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