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HR Operations Associate - Fixed Term Contract

Job ID 10110910 Location Lisbon, Portugal Business The Walt Disney Company (Corporate) Date posted Jan. 23, 2025
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Job Summary:

This role focuses on providing inquiry services support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a inquiries via case tool. The role may also conduct routine, standard transactions. 

 

What will you do 

Enterprise Inquiries 

  • Respond to inquiries from employees and leaders at various levels of the organisation. 

  • Utilise knowledge management tools to provide accurate information to employees across the region. 

  • Respond in, and utilise, case tool to document the details of employee inquiry information. 

  • Research and resolve issues according to defined scope and in alignment with local and regional legislation. 

  • Conduct routine transactions specific to role following the standard operating guidelines. 

  • Manage the recording of attendance data for the payroll vendor. 

  • Provide support with monthly benefits administration. 

Customer Service 

  • Provide excellent customer service. 

  • Recognise and escalate customer issues by reviewing individual case history.  

Problem Identification 

  • Identify opportunities in employee or Associate content. 

  •  Identify and escalate systemic issues by recognising increase in certain call or request types. 

 

What we expect of you 

  • Fluency in Portuguese and professional proficiency in English 

  • Bachelor’s degree or equivalent work experience 

  • Previous work experience within a HR team/ customer service centre 

  • Foundational knowledge on Portuguese local labour legislation 

  • Ability to multitask while keeping high levels of attention to detail 

  • Very strong verbal and written communication skills and etiquette 

  • Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences 

  • Demonstrated ability to handle confidential information 

  • Experience with SAP (ELE), Workday and ServiceNow 

Additional Information

  • This role is a maternity cover and the fixed term contract offered will be for 6 months

  • We operate as a smart working company, you will be required to work from our Lisbon office 4 days per week with 1 day working from remotely

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. 

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Portugal TF, Unipessoal Lda, which is part of a business we call The Walt Disney Company (Corporate).

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Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

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