Time & Attendance Specialist

Job ID 10107186 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Dec. 01, 2024

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Job Summary:

About the Role & Team:

The Walt Disney World Labor Attendance and Time Team are the people who make sure the hourly Cast Members at Walt Disney World Parks and Resorts have accurate time and attendance records – but the reality is much, much more. Using innovative tech, we make sure that we are in compliance with all federal, state and Disney regulation. We complete audits and design and implement new initiatives to streamline procedures for our Cast Members. The team also helps enable accurate time and pay by assisting with questions from all levels of Cast.

If you have natural curiosity, thrive in a collaborative environment, and have confidence in your ability to learn and master new tech, please apply today!

This is an hourly Full Time role reporting to the Walt Disney World Labor Attendance and Time Team, part of the Workforce Management organization.

What You Will Do:

The selected candidate will coordinate the work and priorities of the Time and Attendance Associates and Adjustors at Leadership direction, ensuring all of the day’s work is completed to enable an accurate time and attendance for nearly 60,000 Walt Disney World hourly Cast Members. They intervene on the most sophisticated of issues elevated for assistance often leveraging a wide network of partners in addition to their depth of knowledge across time, pay, and attendance policies in all WDW union collective bargaining agreements, FLSA, FMLA, and company policy. This role helps to coordinate research projects while seeking improvements to processes and procedures. We also leverage Microsoft Office, databases, and custom software solutions. The role involves problem-solving, and requires the ability to clearly explain system functionality to users at all levels. No two days as a Time and Attendance Specialist are alike. On any given day, you might:

Assist Time and Attendance Associates and Adjustors by overseeing the daily operational needs to efficiently and accurately pay Cast Members according to various collective bargaining agreements, company pay policies, and federal/state laws.
Provide support for internal documentation and reporting of various administrative labor services including documenting record cards, tracking and researching reprimands, and various projects connected to time and attendance policies.
Use of various labor management systems including MY TIME/Infor/Workbrain, the Cast Deployment System, SAP, GEMS, Zendesk, and eDOCS to accurately pay Cast and assist Leaders with pay rule questions and decisions.
Partner with professionals and stakeholders across The Walt Disney Company -- including Compensation, Labor Relations, Human Resources Information Systems (HRIS), Labor Systems, Benefits, and Payroll -- to correct and resolve time and attendance issues.
Assist Cast Members and Leaders in the resolution of their time, pay, and attendance escalated questions.
Troubleshoot, research, and coordinate problem solve of escalated time, pay, and attendance issues.
Learn new processes and software – our team is highly supportive of development and education.
Provide testing support to system improvements and support the organization when planning and implementing new or improved technology.
Coordinate research projects and develop recommendations.

Required Qualifications & Skills:

Ability to organize multiple work priorities for a team to completion including training and follow up as needed
Experience in complex, multi-team work streams
Basic understanding of HR roles such as Compensation, Labor Relations, Employee Relations, Payroll, or HRIS
Belief in collaboration and the value of community
Natural relationship building skills, and the desire to grow them
Ability to quickly identify problems, think strategically to identify a solution, then solve with timely resolution
Curiosity to learn new skills, and the tenacity to master them
Motivated and willing to complete work in a timely and efficient manner
Self-directed, needing limited guidance and follow-up after training
Knack for communicating technical concepts to a non-technical audience
Ability to maintain confidentiality and work with sensitive, personal information
Computer proficiency with Word, Excel, Slack, and Outlook
Willingness to learn new software and adapt to ever-changing work
Successfully work/partner effectively with all levels of Cast
Exceptional, unrelenting, laser-focused attention to detail
A flexible work scheduled to work weekends and holidays.
We are in a hybrid work model, working three days on site and two days remotely.

Preferred Qualifications:

Knowledge of Union Collective Bargaining Agreements and the Walt Disney Company Employee Policy Manual.
Experience with MY TIME (aka Infor, Workbrain), Cast Deployment System (CDS), GEMS, Cast Mobile, EiSS, Zendesk, and/or SAP
Experience coordinating work in large work teams/streams

Preferred Education:

Bachelor’s degree or Equivalent experience

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.