Telecom Business Manager

Job ID 10109229 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Dec. 30, 2024

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Job Summary:

Enterprise Technology/Telecom is looking for an individual with accomplished professional experience to manage a Telecom Business team consisting of eight hourly Cast Members. In this role, you will lead a team that consists of procurement, financial and mobility operations.

This position requires a candidate who has a positive attitude and is passionate about service, support, and developing a talented team. The ideal candidate is a thought partner who is highly motivated and a self-starter. The Telecom Business Manager must have a strong background in accounting and finance to address operational and financial risk associated with technology Managed Service Providers (MSP).

The Telecom Business Manager reports to the Senior Manager of Telecom & Network Services.

Responsibilities:

Grow and develop a talented team of hourly Cast Members in Telecom
Partnering with executives, stakeholders, and technical team members to shape project reporting and forecasting, and provide perspective on the economic benefits
Financial Management (LTP, AOP, ACP) - review, analyze and present to Management and Executives through partnership with senior leaders and finance
Responsible for analysis, facilitation, reporting and providing recommendations for process improvement, improving quality, optimizing costs, and establishing appropriate process metrics and process controls thus driving outcomes and decisions.
Prepare dynamic messages for different audiences including management and other high-level executives
Identifies and interprets trends and patterns in datasets to locate influences and drive process improvements
Works with process owners and stakeholders to design a future-state business process that is better suited to the goals of the program or initiative
Engages leadership and other departments to obtain support and buy-in for changes
Ensure Service Now (SNOW) metrics and operations support of mobility users are monitored and responded to

Qualifications:

5+ years’ experience as a Sr Analyst with 3+ years demonstrated experience in finance, data analysis or business processes
Must possess strong quantitative and analytical skills combined with solid business and financial acumen
Advanced Excel abilities (Nested statements, pivot tables, charting, combining functions like Index, Match, Offset, and Indirect)
Oversees the building of analyses, data visualizations, and multi-functional reporting that provides critical support to the operations and decision-making
Strong relationship building skills and a highly professional “client service orientation”
Charismatic, dynamic, and effective communicator, able to leverage influence without authority to meet high profile and dynamic objectives
Must be an excellent team player who possesses solid interpersonal and organizational skills
Flexible, special-projects orientation coupled with solid multi-tasking abilities
High energy level, strong work ethic, self-driven, independent thinker who is results-oriented and decisive
Accustomed to managing large scale, multi-million, multi-year, highly matrixed projects
Strong written and verbal communication skills to convey data and analysis to internal and external customers; effectively able to extract and explain the “story” from the data
Intermediate knowledge of the features, functions, and transaction processes in SAP
Intermediate knowledge of SQL, R and or SAS to business analysis
Proven success collaborating with a range of partners while understanding multiple perspectives
Ability to participates in and lead change management activities associated with process improvement.
Engages leadership and other departments to obtain support and buy-in for changes.
Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.

Required Education:

Bachelor’s Degree from a 4-year college in Accounting, Finance, Data Analysis; professional certification desired but not required (ITIL, PMO and or IIBA) or equivalent work experience

Preferred Education:

Graduate degree in Data Analytics, Technology, Finance, or related field (MBA, MSA, etc.)

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

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