Guest Experience Manager-Club Member Services, Golden Oak

Job ID 10110966 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Jan. 17, 2025

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Job Summary:

About the Role & Team

The Golden Oak Member Services Guest Experience Manager for the Walt Disney World Premium Services team is passionate about delivering luxury service to our community! You will be committed to leading and ensuring that our hourly frontline Cast Members feel safe, encouraged, and supported to deliver incredible resident experiences, while equipping them with the knowledge and resources needed to perform their functions. You will coordinate all aspects of the day-to-day operation including Club Member Services, Custodial and facilities operations, Club hosted and private events. All while making informed decisions that will lead to personalized experiences for our residents and account for the overarching goals of the business including financial targets. You will report to the Golden Oak Operations Proprietor.

What You Will Do

Directly lead Club Member Services and Transportation Cast operation
Support Custodial and facility operations
Exhibit flexibility and knowledge of ticketing & reservation systems, and transportation management as well as event planning
Develop staff by setting clear performance goals, with a path of career progression, and support them in achieving these goals
Demonstrate a passion for service with an ability to exude genuine hospitality for a dynamic residential audience that consists predominantly of individuals with a high level of repeat visitation
Work with partners to adapt and evolve operations to ensure outstanding Resident and Cast experiences
Exhibit an understanding of the components that are inherent in a private club environment, encouraging relationships that are built as a result of ongoing repeat visitation
Deliver new Resident Orientation & content

Required Qualifications & Skills

2+ years of leadership experience in an environment of a front desk, concierge, and/or transportation operation
2+ years of relevant work experience in the hospitality business
Related experience within recreation, custodial, and/or grounds keeping
Receptiveness to lead a team independently in an operation with multiple lines of business components including Food & Beverage, Custodial, Facilities, Transportation, and Concierge-style Guest Service
Experience working successfully in a collaborative, team-oriented work environment
Time management skills
Professional written and verbal communication skills
Dedicated desire to encourage and mentor employees, with the ability to resiliently navigate and lead amidst constant change
Dedication to crafting a work environment that supports workforce diversity and varied perspectives
Understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, operation efficiency)
Available to commit to working any day of the week during any shift including weekends, nights, and holidays
Valid driver's license

Preferred Qualifications

Bachelor's degree in Hospitality, Hotel Management, or equivalent field experience
Preferred proficiency in multiple languages

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.