Guest Animal Operations Manager

Job ID 10107674 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Dec. 17, 2024

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Job Summary:

About the Role & Team

As a Guest Animal Operations Manager, you will be providing strategic direction and leading the day-to-day operations of one of the Guest Animal Experience teams, leading a team of Education Managers and education Cast as well as managing a range of conservation education programs and day guest experiences. You will act as a senior leader in The Walt Disney Company, partnering effectively with peer leaders, animal care leaders, operations partners, and others to deliver experiences designed to promote wildlife and conservation awareness and action.

In this salaried, full-time role, you will report to the Guest Animal Experience Director, Disney’s Animals, Science and Environment.

What You Will Do

Oversee all aspects of Animals, Science and Environment guest experiences within Disney’s Animal Kingdom Lodge, Disney’s Animal Kingdom Theme Park, or Epcot.
Provide clear direction regarding long-term goals and more immediate considerations in a constantly evolving environment
Achieve and sustain a vision that inspires exceptional guest experiences and supports our mission to Lead, Care, Connect and Conserve
Develop and implement performance standards that focus on safety, innovation, world class experiences, and measureable outcomes
Manage operational expense and labor budgets
Serve as coach and mentor, providing developmental opportunities and feedback to all Cast Members while modeling exceptional instructional and interpretation techniques
In partnership with the team, develop and implement a vision for the future of Guest Animal Experiences through program design and evaluation

Required Qualifications & Skills

Minimum 5 years of experience leading a team
Demonstrated leadership ability in a dynamic, complex working environment
Proven partnering skills and ability to work with various departments throughout the company
Demonstrated strong organizational, technical and problem-solving skills
Outstanding instructional and communication skills
Passion for conservation education, storytelling techniques, and connecting guests to nature
Dedication to promote an inclusive work environment
Success with leading, managing, and completing projects
Open to a flexible work schedule including weekdays, weekends, evenings and holidays

Preferred Qualifications

Recent work experience within The Walt Disney Company
Experience with educational program design, implementation and evaluation in a classroom or an informal education environment
In depth knowledge of educational principles and instructional design models
Experience leading a team in a unionized environment

Education

Bachelor’s degree or equivalent experience work experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life! This includes health and savings benefits, educational opportunities and special extras that only Disney can provide! Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney World - Division, which is part of a business we call Walt Disney World Resort.

Walt Disney World - Division is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.