F&B Host/Hostess (Makahiki) - Full Time, $25.65/Hour

Job ID 1204999BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Oct. 09, 2024

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Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

100% full coverage of healthcare for you and your eligible dependents
Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!

Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that involves greeting, seating assigning and completing to-go orders for guests. Host/Hostesses must have the ability to handle multiple tasks while assisting Guests with directions, entertainment and show event schedules and other information as needed to provide excellent Guest and Cast service.

Responsibilities:

Responsible for welcoming and interacting with all Guests
Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
Suggests additional items as appropriate
Receives and processes payment
Requires constant interaction with guests including answering questions, providing directions, event information and other services to help create a magical experience
May assemble orders and present to guests according to recipe guidelines
Knowledge and understanding of safety and sanitation guidelines including temperature requirements
Has good judgment of food quality and production, understands the impact of spoilage
Responsible for maintaining work area-restocking and cleaning
Ensures that food presentation is fresh and up to quality standards
Replenishes food and other serving items as necessary
Portions back-up items
May ensure freezers are maintained at the appropriate temperature
May require equipment operation, including working near equipment that generates heat

Basic Qualifications:

Must be at least 18 years old to be considered for this role
Able to effectively work independently or as part of a team
Should have cash handling capabilities and be able to count back proper change
Excellent Hospitality skills
Ability to multi task and work in a very fast paced environment
Speed, accuracy and efficiency are required and ability to work well under pressure
Demonstrated ability to own and resolve guest situations
Receptive to special requests
Enthusiastic about interacting and helping guests
Able to make independent decisions for our guests
Self-directed (can complete tasks with minimal supervision)
Willing to follow instructions & take direction
Flexible/adaptable
Supportive of other cast working on your team
Can complete repetitious tasks while maintaining quality
Strong verbal communication skills
Willing to work outdoors even in inclement weather
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
Perform all job related functions in a cordial friendly manner, committed to exceeding Guests’ expectations
Must Meet state requirements to obtain Hawaii Liquor Commission Card

Preferred Qualifications:

Previous restaurant experience; understanding of full service environment, managing reservation waitlist
Previous fine dining/table service experience preferred
Previous Leadership experience of office management skills
Knowledge of Hawaiian/Japanese language preferred
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Additional Information:

SCHEDULE AVAILABILTY
This position is Full-Time and must have full availability on any day and any shift.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

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Keyword: AulaniCasting, Aulani Casting

The pay rate for this role in Hawaii is $25.65 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

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About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Kapolei, HI

Located on the southwestern corner of the island of Oʻahu, Kapolei is a modern hub for Hawaiians looking for urban amenities without the level of busyness the state’s capital, Honolulu, can attract.