Distribution Ops Mgr (PH)

Job ID 10104158 Location Glendale, California, United States / Burbank, California, United States Business Disney Entertainment & ESPN Technology Date posted Nov. 04, 2024

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming our media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working here:

Building the future of Disney’s media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.

This role entails overseeing the management and reporting of various title lists and compliance tracking, including S&P compliance for Turkish/Arabic components and estimated final costs collection with the localization team in London. Key duties include ensuring the accuracy of title data, managing data collection for performance metrics, and coordinating with multiple teams for clear communication and timely updates. The role also supports ad hoc projects, library acquisitions, and special planning initiatives, while resolving issues related to missing deliveries and process automation

Responsibilities

• Support team to solve complex problems; takes a broad perspective to identify solutions

• Co-lead functional teams or projects and serves as a best practice/quality resource

• Build and manage relationships with internal clients such as Global Content Planning.

• Liaise with regional teams (Distribution Operations as well as local programming teams).

• Lead projects/accounts with high resource requirements, risk, and/or complexity including but not limited to forecast budgets.

• Drive execution and delivery of multiple high-profile accounts (Tier 0 clients).

• Communicate deadlines and delivery expectations across functional teams for downstream workflow needs.

• Assess and propose innovative solutions to problems to senior executive team.

• Interpret internal or external business issues and recommends best practices.

• Work independently with guidance in only the most complex situations.

• Work across all territories Distribution Operations: US/CA, EMEA, APAC, LATAM, China, India, etc.

• Perform extensive research across all inventories, systems, and tools Distribution Operations uses for servicing operations

Basic Qualifications

• 5 years of relevant experience

• Bachelor’s degree or equivalent experience

• Experience with managing high profile projects with moderate supervision (3+ years)

• Ability to conduct work assignments with increasing complexity and contributes to team objectives and outcomes that are largely operational.

• Considered developed and skilled and proficient in managing content distribution related projects with moderate supervision.

• Ability to operate effectively in ambiguity and a willingness to pivot as needed.

• Strategic thinking and the ability to focus on long-term scalability and growth of the business.

• Clear written and verbal communication and the ability to command a room.

• Communicates effectively developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• A collaborative spirit, especially as an expert at getting things done, and a high degree of comfort communicating with executive level business partners.

• Decision quality, ability to make good and timely decisions that keep the organization moving forward.

• Ability to dissect workflows and make tool recommendations that lead to more efficient and effective processes.

• Must have Localization experience and understand the process of creating localized dubbed audio and subtitles.

• Requires some level of specialized depth and/or breadth of expertise

• Understand of digital content distribution concepts and technologies including EHV, TVOD, SVOD, AVOD, PayTV, Hotels, etc.

Preferred Qualifications

• Cultivates innovation, ability to create new and better ways for the organization to be successful.

• Familiarity with production and post-production workflows and UHD, HDR, and Dolby Vision, and Dolby Atmos technologies.

• Ability to question the way we do things and recommend alternative solutions that drive impact for the business.

• Comfortable using various data management systems and tools (e.g. Google and Microsoft suites, Smartsheet, Airtable, & Tableau).

• Thorough understanding of data security best practices a plus.

• A personal affinity for the brands and franchises of The Walt Disney Company.

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

The hiring range for this position in California is $94,200 to $115,000 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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