Sr Event Services Manager

Job ID 10110146 Location Celebration, Florida, United States Business Walt Disney World Resort Date posted Jan. 08, 2025

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Job Summary:

About The Role & Team:

Are you interested in planning events at the most magical place on Earth? As a Senior Event Services Manager with the Walt Disney Company, you will prioritize and arrange all logistical aspects of large and complex conventions and events, from planning, Banquet Event Order preparation, to onsite execution.

You will act as the primary point of contact for our convention clients, taking them through the event planning process and the onsite Walt Disney World experience. This is done throughout our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, and Disney Springs.

Collaboration, organization, communication, multi-tasking, and guest service is vital, while customizing and selling Walt Disney World experiences. You will also help mentor and/or lead Cast and influence partners across the organization. Come be a part of this fabulous team!

If selected for this role, you will report to the Event Services Director.

This is a Full-Time position.

What You Will Do:

Work with high value Group and Convention clients to prioritize and implement their events across Walt Disney World Resorts and Parks; with a focus on long-term legacy clients and those with high level Disney relationships
Manage contracts, room blocks, food and beverage, audio visual, entertainment, theme park events, theme park tickets, transportation, and all logistics
Have financial savvy to forecast at a team level
Have a talent for developing partnerships and work with all team members in the organization, including mentoring and providing developmental opportunities for Event Services Managers, Event Services Coordinators, and Assistants
Ability to service internal and external clients in a collaborative manner with high level of complexity, responsible for being knowledgeable of all products and services at Walt Disney World
Creativity to approach problems across multiple teams in creative ways to achieve desired outcomes
Flexibility in scheduling is critical; Event Services is seven days a week, 24 hours a day dedication

Required Qualifications & Skills:

At least 5 years of experience event planning experience is needed, preferably in a resort environment; Food and Beverage, Front Office, or Theme Parks
Proven track record working with Disney leaders or with C-suite level clients
Proven experience to orchestrate events for groups with rooms and meetings across multiple resorts with numerous collaborators, for high value, very sophisticated groups
Strategic understanding of the business objectives associated with different markets and what clients are trying to accomplish
Ability to proactively anticipate any potential group challenges and provide outstanding solutions tailored to the client

Preferred Qualifications:

Knowledge of Walt Disney World procedures and all convention resort function space and of all Theme Park venues
Experience conducting planning sessions and lead timelines for all operating areas and Clients
Proven understanding of Entertainment line of business
Knowledge of convention contract management and confirmed understanding of rooms and related line of business
Proficient in DSCS and Siebel Systems

Education:

Bachelor's Degree or equivalent experience

Preferred Education:

Certified Meeting Professional (CMP) Certification

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.