Product Inventory Analyst, Disney Cruise Line

Job ID 10105728 Location Celebration, Florida, United States Business Disney Experiences Date posted Nov. 19, 2024

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Job Summary:

Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.

As a Product Inventory Analyst for Disney Cruise Line, you'll be at the heart of optimizing inventory strategies to enhance guest experiences and drive successful product rollouts. This role involves analyzing performance data to improve inventory utilization, managing guest inquiries, and introducing process improvements across both shoreside and shipboard operations. You’ll collaborate with cross-functional teams, including Disney Cruise Line Business Systems Management, to identify system enhancements, deliver innovative solutions, and actively participate in User Acceptance Testing (UAT) for system upgrades. Your problem-solving skills and creativity will directly impact guest satisfaction, ensuring seamless product launches and contributing to overall business growth.

The Product Inventory Analyst will report to the Product Inventory Manager and sits in Celebration, FL.

Responsibilities:

Leverage deep knowledge of Disney Cruise Line offerings to provide operational support, guide peers, and share insights.
Independently manage complex projects and departmental responsibilities, prioritizing tasks and confidential information with minimal oversight.
Oversee the configuration of Seaware packages, pricing structures, and inventory setup, ensuring timely website launches.
Advise collaboration partners on effective system usage, using JIRA for product tracking and guest-facing product introductions.
Support initiatives across various business areas, including onboard dining, merchandise, gifts and amenities, onboard hotel and entertainment inventory offerings, port adventures, tour operators at ports of call, and warehouse & logistics partners.
Identify efficiencies and drive creative solutions to business needs, while ensuring adherence to company policies and guidelines. Focus on innovation and process improvement.
Apply in-depth policy and system knowledge to make informed decisions, complete time-sensitive tasks, and communicate updates across all organizational levels.
Adapt to evolving priorities and support shoreside product development and shipboard/vendor operations in a dynamic environment, shifting strategies, and new product launches with minimal guidance.
Participate in User Acceptance Testing (UAT) for upgrades and enhancements to Disney Cruise Line systems, influencing potential system improvements.
Collaborate with revenue management, sales, marketing, digital, and communications teams to align strategies, achieving revenue and guest satisfaction goals.
Leverage yield management and analytical skills to support cruise product strategies through Business Objects and MicroStrategy.
Forecast inventory needs based on business trends and communicate these plans to fleet leaders and operators.
Support shipboard and shoreside teams by managing product modifications, cancellations, price adjustments, and updates for onboard activities, dining, merchandise, and amenities.
Negotiate and influence partners across various departments to meet and exceed revenue and guest experience goals.

Basic Qualifications:

4+ years of experience in system data management, project management, or operations, with a focus on business transformation and attention to detail.
Expertise in revenue optimization and guest experience enhancement in sectors like merchandise, food & beverage, or entertainment.
Strong communication and interpersonal skills, able to collaborate across technical and non-technical teams at all organizational levels.
In-depth knowledge of yield management and analytics, with experience using tools like Business Objects or MicroStrategy to improve cruise product strategies.
Demonstrated expertise in driving critical initiatives, guiding teams toward successful execution, and delivering innovative solutions in a fast-paced environment.
Skilled at prioritizing tasks, managing sensitive information, and providing guidance to cross-functional teams.
Proficient in Microsoft 365, including Smartsheet, SharePoint, and JIRA for tracking projects and system updates.
Adaptable to change, with experience guiding teams through evolving priorities and shifting strategies.
Flexibility to work weekends, evenings, and holidays as needed.

Preferred Qualifications:

Knowledge of the cruise and travel industry, specifically Disney Cruise Line.
Familiarity with Disney Cruise Vacations Internet and Intranet sites.
Proficiency with DCL core systems (Seaware, SilverWhere, Business Objects, MicroStrategy).
Advanced experience with JIRA for product and issue tracking.
Advanced skills in Microsoft 365 products.

Required Education:

Bachelor’s Degree or equivalent work experience.

Preferred Education:

Master’s Degree in Business Administration (MBA), Data Analytics, or a related field.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Experiences.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.