Gift & Amenity Coordinator

Job ID 10103325 Location Celebration, Florida, United States Business Disney Cruise Line Date posted Oct. 15, 2024

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"There are so many opportunities to grow and learn within Disney! There is never a dull moment at work."

Diana, Principal Counsel

Job Summary:

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

The Gift & Amenities Coordinator on the Disney Cruise Line team will help support and develop priority Castaway Club programs to achieve business goals for Disney Cruise Line, guiding communication planning rooted in consumer insights, sound creative judgment and innovative go-to-market programs. This position will support strategies for Gift & Amenities. This is an excellent opportunity for someone looking to further their marketing strategy experience and advance their career in a dynamic and fast-paced environment.

What You Will Do

Responsible for the coordination, planning and integration of shore side and shipboard teams that impact gift & amenities program with castaway club.
Support the gift amenities/Castaway club team to define, communicate and achieve specific goals in the areas of Guest satisfaction.
Support monthly and yearly departmental budget for Castaway Club.
Maintain vendor relationships to obtain cost effective and high-quality operational supplies.
Coordinate all aspects castaway club operation.
Have an open communication with the Beverage Managers.
Establish effective partnerships with other lines of business and foster teamwork among shipboard and shore teams.
Serve as a change agent to integrate processes, remove barriers, and align performance goals.
Conduct audits of the castaway Club product onboard and shore side.
Maintain new build initiatives.
Proactive and self-motivated with a willingness to learn and tackle new challenges.
Influence key partners and actively participate in all planning meetings for Marketing Photo and Video shoots, Media, Public Relations, Charters and other special events.
Coordinate and communicate castaway club program and process with shipboard.
Monitor ship operation with periodic visit to all fleet vessels.
Maintain vendor relationships and conduct regular meetings with certain vendors to maintain product availability and quality.
Goal oriented and agile response to evolving business needs.
Responsibility for upholding the general safety management responsibilities specified in the Safety Management System within areas under their control.

Required Qualifications & Skills

Previous work experience in Marketing Strategy and/or Consumer Package Goods
Have strong interpersonal skills, enthusiastic and know how to maintain a continuously positive attitude.
Capable of calmly responding to tense and diverse situations
Effective verbal and written communication and organizational skills
Proficiency in Microsoft office suite (Outlook, Power Point, Excel, Word)

Preferred Qualifications & Skills

2 years of Consumer Marketing experience

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.