Communication & Integration Manager

Job ID 10098472 Location Celebration, Florida, United States Business Disney Vacation Club Date posted Nov. 11, 2024

Apply Now

Job Summary:

About the Role & Team

The DVC Member Experiences Communication & Integration Manager is responsible for developing communication strategies and implementing operational procedures for new products, processes, and policies. This position leads a Communications Team responsible for creating content and sharing updates as defined by project strategies, as well as supporting a fast-paced contact center with day-to-day messaging. The Communication & Integration Manager is also expected to effectively partner with and influence other departments within Disney Vacation Club, Disney Parks and Resorts worldwide, and external exchange partners. Additionally, the manager monitors and evaluates current procedures to find efficiencies that will benefit the organization.

If selected for this role, you will report to the DVC Member Services Operations Manager.

This is a Full-Time position and sits in Celebration, FL.

What You Will Do

Hire, coach, motivate and develop a team of Communications Specialists and Associates.
Provide creative direction and reviews for visual and written communication for Member Experiences.
Develop and implement internal communications to inform, educate and provide Member Experiences Cast Members with critical and time sensitive information.
Participate in projects to lead Member Experience communication planning and strategy that includes operational procedure updates.
Develop Member Experiences integrated Cast communications related to policies, procedures, or products to continuously improve the Cast knowledge levels and achieve efficiencies within our department.
Build niche presentations, speeches, presentation materials and audiovisuals for Town Halls, Team Meetings, and other forums in support of the Member Experiences leadership team.
Review and edit drafts of Member-facing communications including content on DisneyVacationClub.com and Member Marketing collateral pieces for accuracy of information and departmental impact.
Serve as operational liaison between resort operations personnel and Member Experiences to communicate and update information.
Participate in parks and resorts worldwide Special Event Planning, Communication updates, and product launches to create comprehensive communication and training.
Communicate upcoming operational impacts in a timely manner that may influence labor forecasting.
Provide consultant services to leadership related to communication methods and delivery vehicles for effective communication to Member Experiences.

Required Qualifications & Skills

5+ years of experience in communications and or marketing.
Excellent verbal and written communication skills to all levels.
Ability to prioritize and lead multiple tasks simultaneously.
Strong organizational and project management skills.
Ability to handle multiple projects with challenging deadlines.
Ability to handle confidential information.
Detail orientation and accuracy with information.
Strong coaching and leadership skills including the ability to give effective feedback and share creative and new ideas.
Proven strategic thinking and problem-solving skills.
Proven knowledge of contact center operations.
Strong partnering and influencing skills.
Materials Required for Consideration: An exemplary portfolio that includes internal communication samples and design work. (Please submit with the application and provide any necessary passwords).

Preferred Qualifications

Knowledge of Disney Vacation Club business and systems.
Knowledge of policies and procedures for Disney Parks and Resorts.
Knowledge of basic technologies such as Adobe Creative Suite (Photoshop and Illustrator, and some knowledge of InDesign).

Education

Bachelor's degree in Marketing, Communication, or equivalent experience.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#LI-MM4 #DXMedia

Apply Now

About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC., which is part of a business we call Disney Vacation Club.

Disney Vacation Club Management, LLC. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.