Security Operations Manager

Job ID 10107438 Location Burbank, California, United States Business The Walt Disney Company (Corporate) Date posted Dec. 10, 2024

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Job Summary:

Security Operations Manager

Would you like to be a part of the team that is responsible for the security and safety of cast members, guests and the protection of company assets for all non-theme park locations in all areas of the West Coast of the United States, including Burbank, Glendale and Los Angeles and various off property locations? If you answered yes, apply today! Be A Part Of The Story!

A day in the life of a Security Operations Manager…

Manage, evaluate, motivate, mentor, and coach a diverse union Security workforce
Oversee swings and grave shifts and other on-call duties including weekends and holidays as needed
Develop productive security officers through consistent performance improvement, coaching, and disciplinary actions when necessary
Manage and execute West Coast Security Operations (WCSO) Shift Leads in security officer deployment and long-term scheduling, including special details
Prepare and lead Security for large events involving guests and employees on property

Serve as the primary decision-maker for all security matters in your assigned area
Implement security strategies by evaluating ongoing and emerging threats to company property, employees, and brand
Collaborate on the creation of long-term strategies to evolve operations, with the appropriate key stakeholders and seek to incorporate new technologies and maximize resource effectiveness

Implement and deliver training to ensure officer compliance with departmental objectives and certifications
Audit and quantify recent security incidents, recommend training topics, and work collaborate with the responsible entity to deliver training

Manage administrative duties, including payroll and scheduling for Security Officers, as well as coordinate equipment maintenance as needed
Ensure accurate and timely billing of chargebacks for security services, and the reconciliation of invoices
Collaborate with Manager, Security Operations to identify, schedule, and project manage day-to-day operational expenses

Cultivate strong working relationships with internal partners, including Productions, Operations, Facilities, HR, and Executive Leadership
Work alongside Global Security Investigations and Human Resources/Employee Relations team to conduct inquiries into criminal activities and company policy violations; prepare excellent objective and thorough documentation of all inquiries
Establish and maintain relationships with law enforcement and government officials across multiple jurisdictions
Partner with other Global Security disciplines to create a synergized, best-in-class security operation
Align with WCSO Leadership in managing the overall security program's capital and expense budget

Network with security professionals within and outside the entertainment industry to identify emerging threats, evolve policies, and align on shared security concerns

Establish action plans, timetables, and outcome measurements to accomplish department objectives
Allocate resources effectively and make necessary adjustments to ensure goal achievement

Be prepared for regular evening and weekend work, including special events/productions
Perform other duties as assigned

Here is what you will need to be successful in the role…

+6 years of experience in corporate security, operations, or a related field
+3 years in a leadership or supervisory role
Proven track record of success in positions with increasing responsibility

Exceptional ability to analyze complex situations, interpret diverse operational activities, and build consensus
Proactive in identifying opportunities to add value and position the organization for future success
Demonstrates resilience and adaptability in ambiguous situations, learning from both successes and failures

Outstanding leadership abilities with a talent for influencing and inspiring teams
Excellent written and verbal communication skills
Proven ability to build trust and foster self-confidence through respect and open communication

Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Utilized programs such as Lenel, Genetec, and D3 Case Management System
Comprehensive understanding of visitor management, security camera systems, and access control systems

Commitment to personnel development through education and training initiatives
Excellent organizational and time management skills
Capable of managing multiple complex tasks independently

Demonstrated success in partnering with diverse organizations to achieve specific goals
Experience collaborating effectively in highly unionized environments
Strong commitment to diversity and inclusion

Exceptional conceptual and critical thinking skills
Consistently demonstrates sound judgment in addressing business challenges

Education is important to us, here is what we are looking for…

Bachelor’s degree and/or equivalent experience

It would be a plus if you had these skills

Master’s degree

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DisneySecurity

The hiring range for this position in California is $78,200.00 - $104,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Pictures, which is part of a business we call The Walt Disney Company (Corporate).

Walt Disney Pictures is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Burbank, CA

Billed as the "Media Capital of the World," Burbank boasts more than 1,000 media and entertainment companies, including the main headquarters for The Walt Disney Company.